In the meantime Teksavvy is starting to stress me out.
Called them twice last week to ask for them to match Fido's offer.
The first time the person didn't know anything about the offer, refused to change anything, while insisting that it must be fake, and I should verify it first.
So I did. Fido person said that the offer has been out for weeks and they were puzzled that Teksavvy hadn't responded to it, since it was aimed specifically at them.
Yep, it was legit.
Called Teksavvy back two days later, and a new person knew about the Fido offer, made a fairly decent attempt,
but couldn't match it at this time, saying that I should wait until the new year, when their new prices came out.
So I called Fido right back, and ordered their package last Friday.
Person thought that the modem would arrive on Monday.
So we decided to leave the internet up for the weekend and I'd call first thing Monday.
Modem came Saturday, but we'd already made plans.
Called Teksavvy on Monday morning to cancel the Internet.
Went through the dance with retention, only to find out ten minutes later that even though I was authorized on the account, I couldn't cancel it.
Wife calls back in the evening, only to get the we experiencing abnormal delays in the queue, and the call back feature seems to be turned off.
So we wait, and wait and wait. Finally, get through and begin the last dance with retention.
No, we won't stay for a counter-offer, that train left the station days ago.
Yes we want it disconnected tonight.
But, this morning, instead of being disconnected and ready to go on the new service, I'm typing this from the Teksavvy connection, that just won't go away.
Am I misunderstanding how they do this?
I was told by Fido, that Teksavvy had to release the line, before I connected the new Fido modem, and then their hookup would be automatic.
I'm going to give Fido a call and see if it can be sorted out.
Might have to call Teksavvy too.
[video=youtube;cbSEalRBHQc]https://www.youtube.com/watch?v=cbSEalRBHQc[/video]
