Hit & miss for me at Kahuna. Parts was useless. Ordered a crush gasket. 1.50 part; they said it would be 2 weeks. They ordered it without payment (so cheap, what does it matter?). 2.5 weeks later, got it off the shelf at the Superstore. Kahuna parts called me two months later to inform me that the part was in. I had forgotten all about it, and once I realized what they were calling for, couldn't control it and burst out laughing on the phone.
One guy was really helpful, though he looked to maybe be one of the owners or something.
One of the sales guys was a bit of a jerk when he worked at McBride. . .shorter, a bit heavy, short grayish hair.
In 06 was shopping for a bike with an MSRP of 10,000$. Lots of people around his desk, I just wrote my offer of 10,000 cash on a post it when he asked how much I could offer him for it. He looked at it, laughed and threw it in the garbage. Same deal accepted no issues at his competitor. Just can't support businesses that employ people like that.