Ahh yeah, forgot about that time period.. Aca wasn't really on my radar at the time but yeah, it caused some difficulties.
Lol roger that on the customer service.. It can be a frustrating experience.
Heard good things about start but never really looked into them.. Been a Teksavvy customer for ever, and then I switched over to Velcom 25/10/400 because they gave me the best price for 25/10 with a static IP. DSL tech can be touchy, but I know that my inside wiring is up to snuff (ran it from the terminal to the office myself lol) and the modem is rented (no option to buy one), so I can't get DMC'd for anything.
Getting DMC'd = Having to pay the $100 Bell Diagnostic Maintenance charge if you open a repair ticket with Bell and the problem turns out to be with your inside wiring, cabling or modem. If you're on DSL, regardless of which ISP you're with, Bell would typically do line repairs. They will fix what's messed up with their infrastructure for free, but if they send out one of their technicians for something that's not their responsibility, you get to pay.