I got to spend the better part of last week at Oakville Trafalgar Hospital, mostly hanging out in Emergency with my old dad. Here are a few observations:
There were lots of nurses at work, they seem to be making their rounds in a timely manner, and of the dozen or so I interacted with, all were cheerful and helpful except one -- she was grumpy.
Very few doctors. I think there was only one doctor in an emergency most nights. There were 50 or so lined up by 9 PM, they were told it would be a 12-hour wait, most left many stayed. I spoke to a few to kill some time... none were emergency material IMHO, a bee sting on a 12 year old's tricep, a lady who banged her knee and was worried the 1" bruise would morph into a blood clot, a programmer who cut (more like scraped) his hand opening a box. There didn't appear to be any visible Emergencies at all in that 50-person lineup.
Very few staff. Info booths, libraries, and administrative offices looked like ghost towns... they must all still be WFH. I asked, all I got was yeah, they haven't returned yet. Palladian Security guards were babysitting Alzheimer's patients for the nurses in Emergency. Nurses were doing the info desk work as that part of the hospital seemed closed.
They had no rooms at the inn. Dad spent 4 days on a cot in an Emerg overflow exam room, day 5 he got his private room upstairs (which was a lot nicer).
---- A few observations
Nurses are busy but don't appear to do much more than manage patients. Most of the people in emergency lineups had things so minor that a good mom could have fixed them up and discharged them. Triage nurses seemed to be checking folks in and then lining them up to see a doctor, even for the most minor things like insect bites, minor cuts (the kind that don't need stitching) and bruises. If it were me, I'd be more like "hey buddy, that's a paper cut. Lick it, put on this bandaid and go home".
Doctors don't seem to pay much attention to schedules. Twice we arranged for him to be transported to his specialist's office for his regularly scheduled appointments. Both times the doctor were AWOL. Some days they didn't do rounds.
My fam rotated a round-the-clock with dad as he has some dementia challenges and would be shaken if he didn't recognize anyone. Others in the ward weren't so lucky, the old girl next to us was tied to the bed with restraints as she kept trying to get up when her visitors left. Initially, we were quite worried, after day 4 and a battery of tests and him sleeping 23 hours a day, I told the nurse he perks up a lot when we force him to drink. They tested him for hydration -- that's it! -- turned out he was just dehydrated. 2 litres of water and he's back on his feet after sleeping for 5 days straight.
While I'm not an expert on health care delivery by any means, if my business ran like that hospital appeared to be running -- we would be out of business. Empower nurses to treat minor ailments. Make doctors show up and do their rounds. Send non-emergencies home or back to their family doctors. Have the hospital support staff at work.
I would guess that dad would be out in 24 hours if he was assessed on day one rather than being 'stored' 4 days. I also scratch my head wondering why all the tests and nobody thought about dehydration for an old fella on heavy diuretic medication.
I've spent time in hospitals before. I took a tumble last year and was in and out of Markham Stouffville with 20+ stitches and a CT scan inside 3 hours. My wife was there a month back for a broken wrist -- in and out with a case under 3 hours. They look way more organized than the Oakville place.