I didn't have to pry it open. It has a small notch on the side to open it and it clips back on again. There's one hole with a rubber cap underneath the seal.
I charged both batteries and they seem fine for now. If problem persists I will just get new batteries. Not worth messing around with acid
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If its not maintenance free then your ok to add fluid
Just my experience with modern bikes, majority of them come with maintenance free batteries that are not designed to be opened and re-filled
Id just google the model of the battery and look for maintenance info, just to be sure before trying anything myself
Charging usually isnt a problem, its holding the charge. Most of the 30 or so dead batteries I have will take a charge, but they wont hold it. I can get the bikes started right after a charge, but then you go for a ride and it wont start again. Thats when the sad realization that I need to spend money kicks in
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