Crazy Al's BikerLeathers.ca | GTAMotorcycle.com

Crazy Al's BikerLeathers.ca

K

karwing

Member
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UPDATE:

The status of my order was updated to REFUNDED this morning. I was also getting a number of phone calls on my cell while I was at work this morning. I couldn't pick up, but checked my voicemail during lunch. Crazy Al left me a message to text him back when I've got time to chat and resolve the issue.

I had a brief chat with him over the phone this evening. He was very apologetic and wanted to make sure that I knew that they're doing everything to make up for the error. I was going to be satisfied with just a phone call and a refund, but he insisted that he'd ship a new helmet to me for free to make up for the initial error. So they'll be shipping me a Shoei GT Air in medium on the house, with a shipping label just incase I have any issues with the sizing. I had the choice of any color, but I'm not too picky so I went with matte black. :cool:

Overall, I'm really content with the outcome of this. It took a little bit of a time for the issue to escalate, but once it got to Al it got resolved pretty quickly. I'm getting my full refund. I'm getting a helmet on the house (up a price range of the helmets I was looking at too!). There's not much more I could ask for. :iconbiggrin:

Kudos to Crazy Al for taking ownership of the error and taking time to call me personally to apologize.

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I placed an order for a Bell RS-1 Helmet in medium size. Took advantage of the father's day discount. I got my shipment notice last week Wednesday, and received the package Friday of last week.

I opened up the box, tried to put on the helmet. Didn't fit. This was really confusing because I tried on RS-1's at Studio Cycle Group a few weeks ago to figure out my sizing.

My buddy ordered an RS-1 also in Medium from CanadasMotorcycle.com and received it the same day. He actually had placed an order with BikerLeathers.ca twice, but both his orders got cancelled due to no stock (and hes still trying to get his money refunded). Anyways, I tried his helmet on and it was a perfect fit as I expected.

I compared the physical size of the helmet side-by-side to my buddy's helmet. Mine is noticeable smaller.

I look at the packaging to make sure its the right size. My buddy notices on his helmet there's an "M" stitched into the interlining of his helmet. I look at my helmet, and the same place where my buddy had a "M", I have some leftover material that basically looks like someone cut off the sizing indication with a pair of scissors. At this point I'm thinking.... wow. I can't believe a store would actually do this.....

I look at the face shield and it has an MD (medium) sticker. But I look at the placement of that sticker on my buddy's helmet and its not in the same place. I take a closer look at mine and notice that the sticker on mine is partially falling off, as if someone took had taken off a medium sticker and placed it onto my helmet.

Also, all the product tags that came attached to my buddys helmet was no where to be found in my package. Someone must of cut them off.

In summary - I'm fairly certain that they purposely removed all indication that the helmet was actually a size small, and hoped I wouldn't notice. I've left them a message demanding a full refund, with shipping and all covered by them but so far no response. I called but no one picked up. I tried to leave a message but their answering machine has no more memory.

The "error" is completely on them. I'm struggling to get my $400 refunded.

How can anyone trust a company like this? I will NEVER order from them again and I don't recommend anyone order from this store.
 
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If you paid with PayPal, initiate dispute. Funds will be frozen and the seller will have a choice to respond or not respond. PayPal will arbitrate, if you choose to do so.
If you have some sort of credit card purchase protection initiate a dispute with your card company, explaining the seller is non responsive.
 
wow thats some crazy stuff. They actually went out of their way to trick you with that one.

It is possible that they put lining from the size helmet you wanted, into a different size shell. I think Bell has 2 Different shell sizes. Like XS, S, M is one shell, and Large, XL, 2Xl is another size shell.
 
Wow, I thought it only happened to me!
So basically the same type of thing happened. I bought a "L" helmet. The helmet box they sent me was an "XL" with the "X" whited out with white out. I figured, well the box doesnt matter, as long as the helmet is a "L". I has also sized on the correct size prior so there shouldn't be a way I got the size wrong.

Anyway, open it up, try it on ... too large. I look inside, the liner says "L" ... so I thought ok.. wtf. I pull the liner, theres a loose sticker that says "L" stuck on it... and in the helmet shell, theres a stamp/sticker from the manufacturer that says "XL". Ontop of that, I look at the liner and its for a different model helmet. Its like they had left over liners from 2010 from a different model helmet (it was from 2010) and stuffed it in this helmet to pass it off as a "L".

Got in contact, said would call me. Didn't for a week. Then he emailed me finally, said it was too busy for him to call me. I just said screw it. I ended up selling it to someone who had a larger head than me.

Also sent me the wrong boots. I ordered low cut street shoes but they sent me full sized boots instead. I sent them back. I know they received it as Canada post tells me it was signed for on the 17th of June. I'm still waiting for my refund. I'll deal with the credit card company soon .... (in hindsight, I should have kept the boots... they were good boots)


On the plus side, I did order their knox armoured shorts and they were fine. Just the other 2 of 3 items were wrong.

Edit: Called me today. Said refund would be processed today. Refunded successfully and they covered shipping costs.
 
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Update:

Got in contact with them via email. I'm shipping it back to them via their Purolator account. I'll post another update when/if I get my money back!
 
I always try to deal with local shops. You can still get good deals if you shop around or negotiate, and you keep the local guys in business. Interweb is always a crap shoot unless you deal with someone really big with a long history of good customer service. I feel bad about going into a shop to try stuff on and then order from someone else. Not preachin', just sayin'.
 
Blues hurler said:
I always try to deal with local shops. You can still get good deals if you shop around or negotiate, and you keep the local guys in business. Interweb is always a crap shoot unless you deal with someone really big with a long history of good customer service. I feel bad about going into a shop to try stuff on and then order from someone else. Not preachin', just sayin'.
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Don't these guys have a big storefront in London? That's not two hours away. That's kind of local.
 
Nice trying the helmet on for sizing at Cycle Studio, then buying online from a different store.:rolleyes:

That's Karma from you.
 
Firstly, we would like to sincerely apologize to Karwing and Kuro for their unpleasant shopping experience with us. We pride ourselves on customer service and have since 1983.

In the last few months our business has grown substantially and some things can get past us. We do not alter the tags or sizes of any products ever, we wouldn't still be in business for 30 years if that was how we conducted ourselves. When we hold sales of 20, 30, and 50 percent, the orders are overwhelming to fulfill and monitor. Although we have a fair sized staff in house, we are not a large operation like the US companies and work our ***** off trying to fulfill your orders and get them out in a timely fashion.

On some of the larger sales we actually lose money on the big name products like Shoei, Bell and Joe Rocket. We have a fairly strict no return policy on these sale items so the customer has to research their correct sizing before purchasing, however we do accept returns in certain circumstances.

When returns do come in the door a small amount of them have been modified by the customer for the purpose of trying to bypass our discount sale policy claiming they were the incorrect size etc. and we were at fault. Unfortunately 2 of these products have found their way out to Karwing and Kuro. We do our very best to inspect every single return and product that is shipped out, but on rare occasions we miss a few. The majority of all brand name merchandise that is sent out is drop shipped from the distributor right to your door.

We have made contact with both customers today and we have refunded Kuro even though he had already sold the helmet, as well as sent a full refund to Karwing. If you would kindly PM me the name of your friend that is awaiting a refund I will look into it immediately and have it processed. I realize that we cannot turn back time and make your initial shopping experience with us a positive one, but we can surely learn from the errors that have happened and take every imaginable step to ensure that these instances are not repeated.

We make mistakes just like everyone else and are by no means perfect. If there is anything else we can do for you please PM us and we will be glad to help out.

Sincerely,

Crazy Al
 
crazyals said:
Firstly, we would like to sincerely apologize to Karwing and Kuro for their unpleasant shopping experience with us. We pride ourselves on customer service and have since 1983.

In the last few months our business has grown substantially and some things can get past us. We do not alter the tags or sizes of any products ever, we wouldn't still be in business for 30 years if that was how we conducted ourselves. When we hold sales of 20, 30, and 50 percent, the orders are overwhelming to fulfill and monitor. Although we have a fair sized staff in house, we are not a large operation like the US companies and work our ***** off trying to fulfill your orders and get them out in a timely fashion.

On some of the larger sales we actually lose money on the big name products like Shoei, Bell and Joe Rocket. We have a fairly strict no return policy on these sale items so the customer has to research their correct sizing before purchasing, however we do accept returns in certain circumstances.

When returns do come in the door a small amount of them have been modified by the customer for the purpose of trying to bypass our discount sale policy claiming they were the incorrect size etc. and we were at fault. Unfortunately 2 of these products have found their way out to Karwing and Kuro. We do our very best to inspect every single return and product that is shipped out, but on rare occasions we miss a few. The majority of all brand name merchandise that is sent out is drop shipped from the distributor right to your door.

We have made contact with both customers today and we have refunded Kuro even though he had already sold the helmet, as well as sent a full refund to Karwing. If you would kindly PM me the name of your friend that is awaiting a refund I will look into it immediately and have it processed. I realize that we cannot turn back time and make your initial shopping experience with us a positive one, but we can surely learn from the errors that have happened and take every imaginable step to ensure that these instances are not repeated.

We make mistakes just like everyone else and are by no means perfect. If there is anything else we can do for you please PM us and we will be glad to help out.

Sincerely,

Crazy Al
Click to expand...



Awesome. Glad this turned out for the better
 
Update!

The status of my order was updated to REFUNDED this morning. I was also getting a number of phone calls on my cell while I was at work this morning. I couldn't pick up, but checked my voicemail during lunch. Crazy Al left me a message to text him back when I've got time to chat and resolve the issue.

I had a brief chat with him over the phone this evening. He was very apologetic and wanted to make sure that I knew that they're doing everything to make up for the error. I was going to be satisfied with just a phone call and a refund, but he insisted that he'd ship a new helmet to me for free to make up for the initial error. So they'll be shipping me a Shoei GT Air in medium on the house, with a shipping label just incase I have any issues with the sizing. I had the choice of any color, but I'm not too picky so I went with matte black. :cool:

Overall, I'm really content with the outcome of this. It took a little bit of a time for the issue to escalate, but once it got to Al it got resolved pretty quickly. I'm getting my full refund. I'm getting a helmet on the house (up a price range of the helmets I was looking at too!). There's not much more I could ask for. :D

Kudos to Crazy Al for taking ownership of the error and taking time to call me personally to apologize.
 
Yeah same deal with me.
Thanks for the call.

He was on vacation I think, although I think an email letting me know wouldnt have hurt.

Over the phone they're really nice, got everything resolved.

You got a helmet on the house? Awww I wasn't offered a free helmet.
 
Figured I'd toss in my two cents. Got a Bell RS-1 from these guys at a very good price. Mine is the correct size, and I don't have anything to complain about. Got it super quick too
 
Great to see that this was resolved in a very professional manner. In the past, I bought a pair of SENA SMH10's at half off and they arrive in a timely fashion and exactly as described.

Big ups to Crazy Al's and I will buy from them again.
 
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