With CAA you have to insist that they bring the trucks with proper bike towing capability. I had to wait a few extra hours for mine in Kingston as they only have 2 available but when it came there were no problems. It wasn't a flat bed truck, it had adapters for the main T bar tow assembly that converted it to wheel chocks. Bike was rolled onto the chocks. Tied to anchor points on the T bar and then the bar + bike was raised up. There's probably several different types of trucks but this worked well. As others have said though, this isn't a delivery service.