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Canada Post / USPS damaged a package

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I've never had an issue with USPS/Canada Post, but major problems with Brown, such as a parcel being traced to a truck but never delivered, and the usual put the tag on the door and run, without actually knocking routine. I've also had art shipped through Canada Post with no problems.

Just to get the story straight:
You took pictures,
wrapped it,
took more pictures,
shipped it,
it was delivered,
the person signed for it,
then opened and saw an issue?
 
Baggsy said:
I've never had an issue with USPS/Canada Post, but major problems with Brown, such as a parcel being traced to a truck but never delivered, and the usual put the tag on the door and run, without actually knocking routine. I've also had art shipped through Canada Post with no problems.

Just to get the story straight:
You took pictures,
wrapped it,
took more pictures,
shipped it,
it was delivered,
the person signed for it,
then opened and saw an issue?
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That's right. I have no reason to suspect any scam, because the guy seems to be very honest and he sent me a bunch of pictures of the damage. It's pretty clear that some sharp and heavy object punched a hole in a thick carton box, went all the way through bubble wrap and scratched the tank. There was nothing I could do (except maybe shipping the tank in a steel box!) to prevent it from happening.
Anyway, I filed a claim and provided all requested documents (shipping label, invoice, proof of tank value, 30 pictures, etc.). This morning I received an email from Canada Post saying that they contacted USPS for further investigation. I'll update the thread when there are any news.
 
kneedragger88 said:
Thats not what happened with me. They said they were sending someone but never did. They wanted me to ship it to their facility. I have since shared my story with quite a few people. Yet to meet ANYONE who has actually received compensation. Maybe just the people that I know but please if anyone actually got something please share.
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Sorry about your situation with having damaged goods arrive and not getting some kind of compensation. I've shipped lots of water filtration equipment and had some crazy issues. I've had one tank that was jabbed by a fork lift it looked like and they tried to argue saying I shipped it this way to my customer. That was a fun time and a great way to get some other stress out as I yelled for a while on the phone at some poor customer service girl.
 
That sounds like a bad time. I've dealth with USPS previously for damaged items and it's nothing more than a pain in the ***. I remember one time I got a stolen package and they told me I need to contact the post office for it.
 
Hope it gets sorted out. I guess this is why I see many online retailers refuse to ship anything valuable with USPS and Canada Post.
 
EX500R2001 said:
So, you're saying that I'm responsible that the post ruined the tank? Nice try! I have tons of pictures to prove that the tank was properly packaged. As I see it, my responsibility is to assist the buyer with getting postage and insurance money back, and not to pay for someone's mistake.
Click to expand...

You ask for comments and don't like them? No where in my response did I say you caused the damage. I simply stated that Paypal has shown time and time again that they side with the buyer whenever something arrives damaged. Hopefully you are more cordial in your dealings with the buyer otherwise I suspect he'll just want his money back and not be willing to work with you on a compromise.
 
Compensation usually takes about a month as long as the shipper and receiver both respond to the phone calls, and emails from the staff handling your service ticket at Canada post and USPS.
Compensation is paid to the shipper by the shipping company. You may be asked for a receipt to determine value of item, and you most likely will be mailed a postage paid envelope to mail the damaged item for inspection or repair.
The buyer may receive compensation through PayPal, by initiating a dispute, requesting a full refund and claiming they received a damaged item that was not in 'like new' condition. Funds will be frozen, and PayPal will ask you to take up your damage claim with your shipping company once a tracking number is provided by receiver proving an item was mailed back to the seller.

**Is it common practice to take pictures of your package before you seal your box?
 
The first thing any shipping company do upon receiving a claim is to look at the tracer who signed for what. If the consignee didn't sign-off the shipment as damaged they will in my opinion try to decline the claim. Their argument will be that the damage could have happened after they delivered it and you could not blame them for that ... people do all kinds of things whether intentionally or not.

If there was a clear hole through the box, he should have never signed-off clean delivery. I hope for his sake he has not, otherwise he could be out of luck (and you could have a problem with receiving a payment depending on Paypal's ruling)
 
Oy, so much fail and bad advice in this thread (although REDBALLS got it right). PM sent to the OP.

Try to keep PayPal out of this by keeping the lines of communication open with the buyer; in my experience, they'll stay patient if they understand the damage process and you keep them apprised of the status.
 
kneedragger88 said:
I was raped by both Canada Post and Paypal
Many years ago I sold a set of built forks. Was paid $800 via Paypal, A week later the buyer emails and says theu are bent. What? I tell him the forks are as raced last at Daytona and they certainly were not bent. He tells me took them to his shop to service and they told him there was 0.002 runout. I tell him he is nuts. I suggested that first I would question HOW they measured it and also does he know thats half the thickness of a piece of paper? I find out that they clamped the fork in a vice and measured at end of tube. At this point I tell him to send them back and I will refund him (only because I am tired of dealing with an idiot). He refuses until I pay him the 180 that his shop charged him to tell him they were bent while trying to sell him/me a new slider for $300. Anyway lovely Paypal locked down my account (over $3K) while they investigated. Took two weeks to the day they come back and say they need a secondary investigation (another two weeks too the day. I called Paypal and suggested that they at least release the money not in dispute. Nope cant do that. Then a month after clain started I get an email saying that after investigating they rule I am at fault. WTF! Anyway buyer told to return the forks and they will refund his money. After all that he refused saying he was using the forks. I have not used Paypal since.

Three years ago I had to send my timing system controller to Seattle for software upgrades. Insured it for 5K. I get the invoice from the manufacturer on it there are notes saying damaged due to operator abuse, recieved damaged ....... I get the unit back (its basically a touch screen PC) sure enough the case is all busted on corner . Its functional but busted. I put in a claim. They call and are going to send theyre adjuster to look at it. No prob. Then a week later they tell me that I have to give it to them so they can send to theyre facility to see if it can be repaired. i tell them that first I need it for upcoming events and second its a sealed unit that contains proprietary software that if tampered with I lose my warranty. I am not giving them the unit. It needed a new PC then have manufacturer swap over the software. Likely be under 2 grand to fix but MUST be done at the manufacturer. Basically I got NOTHING and it still sits at my shop busted.

Hope you fair out better than me. Good luck.
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Wow man that is crazy. I work at a machine shop making steam turbine parts for Siemens (some tolerances less than half a thou) How this guy got away with his claim is beyond me. I wonder if they used a tape measure to read .002 out. Sorry for your loss!
 
Unrelated, but a few years ago I bought a Corbin seat and had it shipped to me via OoooPS. By the time the box got to my door, it was obviously thrown around and abused. One end of the well taped box split apart, and the edge of the seat touched pavement or something causing a few light tears. Tried going the insurance route but it was so tedious that I gave up and lived with it, which is obviously what they wanted. It just wasn't worth my time trying to fight them on it.
 
Good luck. I had an issue with Canada Post, Ebay, Paypal AND Pitney Bowes all over the same part I was shipping [it was an air intake hose]. Without making this a long arse story the part was stolen in transit [was switched for a bag of candy, no joke], the end result after about 6 weeks fighting with all companies involved was Canada Post ended up refunding my money.

Side notes for those who care, Paypal owns ebay and they had a shady way of handling my complaint. When I first called they bounced me around for two weeks until it was "past the period in which I can file a claim" or some nonsense along those lines. Though, my issue was not entirely with them but either way I have not used both companies since. Pitney Bowes was just a piss off for a secondary shipping/postage thing and those A-holes still owe me 20 bucks in my mind.

Fun fact, I was originally told by Canada post they would not refund my money because I did not take due care and pay for a tracking number in which I and their fine establishment can follow. They said because of this they could not complete the investigation and find the missing item or refund my money because they would not be able to figure out which area it was stolen/swapped and I couldn't prove that I didn't just ship candy [yes I had pictures of me putting it in the box, sealing it etc]. So naturally I freaked out on the supervisor and said something along the lines of "YEAH? you think Luka Magnotta paid for a F-en tracking number when he was mailing body parts around Canada with your company? How did you or the police track that?". She told me that they were going to refund all costs of shipping and what the part was worth.
 
homme de fer said:
Oy, so much fail and bad advice in this thread (although REDBALLS got it right)....
Click to expand...
Really!
The problem here is not Canada Post, USPS, Ebay or Paypal. The problem here is the shipper doesn't understand what is really going on.
For the OP: You still own the damaged fuel tank, the buyer has refused delivery (which is his right). Paypal WILL side with the buyer... Paypal MUST side with the buyer in this case.

I am guessing the OP has never shipped anything before... and I am almost positive he didn't read the fine print on the shipping contract.
 
The problem is not the shipping company???? If the shipping company took possession of the package from the seller and shipped it out in good order and the package arrived visibly damaged, how is this not a shipping company's problem and claim to pay (assuming that the package was signed-off received as damaged)? Not kidding, really interested to know what kind of contract protects a shipping company to that extent.
 
mxs said:
The problem is not the shipping company???? If the shipping company took possession of the package from the seller and shipped it out in good order and the package arrived visibly damaged, how is this not a shipping company's problem and claim to pay (assuming that the package was signed-off received as damaged)? Not kidding, really interested to know what kind of contract protects a shipping company to that extent.
Click to expand...

Please, don't argue with bitzz. It's not worth your time arguing with a rude and maybe mentally sick person, who has no clue what he's talking about. Just do what I did - put him straight in ignore list :).
 
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