not true...
I don't buy everything online, but I buy the stuff where it is available.
They clearly don't have any stock and they have to order in even an oil filter, I can do the same, don't need a dealer for that.
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Brampton Powersports
- Thread starter mroberto
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not true...
I don't buy everything online, but I buy the stuff where it is available.
They clearly don't have any stock and they have to order in even an oil filter, I can do the same, don't need a dealer for that.
Ok. Relax. It will do wonders.
You just joined this community and haven't really interacted with anyone yet and this is how you want to start? Would you run into a strange group of riders at a Timmies or something and start yelling your opinion about something they're talking about? Probably not, because that would make you look a little crazy and probably lead you to not have very much respect from those riders. That is basically what you did here. There was a conversation going on and you ran in here and told everyone to RUN!!!!!.
So now I'll respond to your questions because they are decent questions. When the guy realized that they didn't have any in stock he said he could order it for me or (I hope this won't get him in trouble) that he could give the Fram part number and I could get it at Canadian Tire so somewhere. Since he was being very helpful and attentive I told him I could wait until next week so please go ahead and order it for me. He took down my number and said they would call when it came in. This was Thursday. Monday I got a phone call but I couldn't answer it. I assumed it was them and went in on Tuesday to pick it up.
And to say they don't have any stock? That's a pretty big statement to make and it really makes you look silly because it seemed they had lots of stuff there, just not that ONE part I needed.
Pretty easy really. Being a little calm and relaxed, I got what I needed and they got a repeat customer.
Now this comparison sucks, at best...
You still didn't answer my question: did you try to call to find out or did you just pop in?
to order and to wait for a Fricking oil filter makes you a happy repeat customer???
You would be right at home in the "Bread line ups" of the former Sowiet Repuplic...
From all the people involved, your eight year old son got it right. This makes him much smarter than you!
The rest of your posts is just plain silly and is not really expected to come from an EXPERT like you!
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Spawn
Well-known member
I personally have found the parts counter to be very helpful when I've gone in to BP (and yes, i have spoken with them on the phone). When I was shopping around around for a bike, the sales staff were good as well, although they didn't end up having the bike i wanted.That, and the black haired lass working the merch is a real cutie!
And when they order a filter they likely order a case, not just one. They're building a dealership.
I agree. At this point I know a mechanic, someone on the parts/service desk, and a salesman there; all of whom I like and respect from previous dealings. For me, it's a good start.
overlordjd
Well-known member
I love the fact that they are 5 minutes away from my house but they never have anything I want in stock.
I went for air filter for my bike and they did not have it.
rear brake pads, they also did not have.
spark plugs they did not have after telling me the stock plugs I have were not the correct ones although it is listed in the manual and installed in the bike. The price for the plugs was almost 3 times that of royal distribution.
I also had a hard time getting a hold of someone there over the phone.
I do however love their hours of operation and the fact that they are near by, I will continue for now to give them the benefit of a doubt to get better. The only reason is that they are near and I had positive experience dealing with Tom at Suzuki of brampton where I've bought bikes in the past.
for the moment I usually end up going to parker brothers power sport or riders choice in mississauga to get what I want as they have it in stock.
I went for air filter for my bike and they did not have it.
rear brake pads, they also did not have.
spark plugs they did not have after telling me the stock plugs I have were not the correct ones although it is listed in the manual and installed in the bike. The price for the plugs was almost 3 times that of royal distribution.
I also had a hard time getting a hold of someone there over the phone.
I do however love their hours of operation and the fact that they are near by, I will continue for now to give them the benefit of a doubt to get better. The only reason is that they are near and I had positive experience dealing with Tom at Suzuki of brampton where I've bought bikes in the past.
for the moment I usually end up going to parker brothers power sport or riders choice in mississauga to get what I want as they have it in stock.
I am happy that there is a shop in the West end but it really needs to work on the service department. I've been there a few times and always have to wait a long time to speak to anyone (10 minutes minimum). I know, I know, everyone gets the same attention, etc and people in line should take priority over the people on the phone BUT I'll give you a comparison with Peak Powersports. They have two people on the counter. Someone always talks to me within two minutes. Even just to find out what I'm looking for. I just called 5 minutes ago to speak with the service guy. He's on vacation. Who answered? Gary, the partner. I've never gone to voice mail there either!
GHARVEY, it's not the hours or the coupon that's going to "fix" your department. I'm not hating. What I need is for your team to be more responsive. I have left messages in the past when calling. I have never had a call back. Really.
When my wife had service on her Shadow, Devon called to tell her it was ready. That was nice. But otherwise, you honestly need to fix the responsiveness.
PS. I`m still a little peeved that I was told to try Canadian Tire for contact cement because you didn`t have any glue for grips...
GHARVEY, it's not the hours or the coupon that's going to "fix" your department. I'm not hating. What I need is for your team to be more responsive. I have left messages in the past when calling. I have never had a call back. Really.
When my wife had service on her Shadow, Devon called to tell her it was ready. That was nice. But otherwise, you honestly need to fix the responsiveness.
PS. I`m still a little peeved that I was told to try Canadian Tire for contact cement because you didn`t have any glue for grips...
Malks
Well-known member
I called and ordered a replacement key and cyclinder for my Givi top box back in June. For some reason Givi does not have an internet store; you can look up the part # you need, but you must get a shop to order it for you. The parts department picked up right away and they went ahead and ordered the part without cash up front. The part was at the shop in two days, not quite quick enough for my trip to Lake George, but faster than I expected.
When I went down to pick it up I was not even aware they had moved. I went to the old Classic site and one of the car salesmen directed me back up the street. I rode past the store once because they did not have a good sign at the time; I hope they have fixed that problem by now. Once in the store I was impressed with the size of the place and was in and out in no time with my new part in hand. I will certainly give them more business.
As far as not having parts in stock, I am used to that. It seems that every time I need a part for my bike I have had to order it and my local Mazda dealer did not even have an oil drain plug in stock for my Tribute. Most of the time it only takes a couple of days for parts to arrive, so you just need to schedule your service.
When I went down to pick it up I was not even aware they had moved. I went to the old Classic site and one of the car salesmen directed me back up the street. I rode past the store once because they did not have a good sign at the time; I hope they have fixed that problem by now. Once in the store I was impressed with the size of the place and was in and out in no time with my new part in hand. I will certainly give them more business.
As far as not having parts in stock, I am used to that. It seems that every time I need a part for my bike I have had to order it and my local Mazda dealer did not even have an oil drain plug in stock for my Tribute. Most of the time it only takes a couple of days for parts to arrive, so you just need to schedule your service.
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Yeah, I've already mentioned to several people, there, that they really need a sign next to the driveway.
1). This thread is about Brampton PowerSports.
2). Parker is mainly for KTM riders. I used to live almost across the road from them, now I live about 10-min drive away, so I always try to go there if I need a (usually small) part. They never had/have anything in stock for either my previous Suzuki bike or my current Honda - front/rear brakes, oil filter, air filter, battery, even nuts and bolts!
GHarvey
Well-known member
Hey Beanz, just wanted to let ya know that your comments are not falling on def ears. The good and the bad comments have been organized into a report for the GM to read up on. I personally do Marketing here and the most I can do is make recommendations. I have constantly been told the parts counter is way to busy with phone calls and about the wait time. That was one reason why we increased store hours but the other reason is that PowerSports I know got backed up with service when they had to switch dealership buildings. They are catching up and as far as I know service appointments are not being booked for to long in the future anymore. I would like to apologize on behalf of PowerSports for never receiving a call back. I am not going to feed you excuses but want to assure you that I trying my best to help Brampton PowerSports succeed by listening to what the public has to say about us.
GHarvey
Well-known member
Dont forget folks that the Yamaha Demo Tour is tomorrow (Sat) Aug 13. We have a Yamaha Demo Tour thread with the info or just check out our websites www.bramptonpowersports.com (under news) or www.bramptonpowersports.ca (under test ride)
P.S Pray for a clear sky!
P.S Pray for a clear sky!
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