Wow, I'm not one for forums but after reading these comments I couldn't help but to respond....Honestly some of you are just unreasonable. Sitting by your phone calling all day and no one is answering? Odds are it's because they probably have customers standing in front of them. I was at this store on the weekend and with 5 employees behind the counter, there were at least 10 people standing in line...and you want them to tell the people standing there waiting, to wait even longer so they can answer your phone call? Also...would you really take your Nissan to a Volkswagen dealership for service or to order parts? Sorry to the Kawi riders but it's simply not a Kawasaki dealership. I've have had my GSXR600 there and the mechanics are extremely knowledgeable and take care of my bike when it's in for service. I am probably one of the pickiest customers when it comes to my bike and I trust them completely. Oh...and its BRAMPTON POWER SPORTS. Might want to get the name right if you're going to bash them. It just makes you look silly otherwise.Anyway, I'm not trying to put down your comments but just be fair, it's a new store... maybe go by & check it out, talk to the staff and see what they're about first. Lots of bike shops have closed and it would be nice to have a reliable, reputable place in Brampton to have bikes serviced, hopefully we have that but give them a shot first.
You raise a few interesting points and it's a messy argument at best. Should a phone-in potential client be given preference over someone who has taken the time to come into the shop cash in hand? Should the phone-in be ignored or be told to come in only to be told at the counter that the part is obsolete / backordered etc. Waste of time and gas @ 1.37/L (Being PC)
The walk-in can be shown a microfiche to quickly get to the part number. The phone-in is trying to descibe a thingy next to the whichamacallit under the other thingy. When they get the number are they going to order it or shop for prices online?
I've been to Brampton Power Sports and don't blame the parts staff but neither do I accept the emitted sense of frustration caused by management not being able to correct the situation. To the parts guys, if you want to play hockey don't sign with the Leafs.
