Beware of suzuki of newmarket | GTAMotorcycle.com

Beware of suzuki of newmarket

8

820leo

Guest
I have bought 3 bikes from there. My first bike was a NEW 2008 Suzuki C50, I got lucky on that one bike never gave a problem
My son bought a NEW 2009 Suzuki C50SE which had a tapping nose in the back cylinder and the PDI on it was crap . He took the bike in to get repaired 5 times and every time he picked up the bike they told him it was ready and repaired and it was not, the way my son gave them the bike is the same way he got it back.
Two weeks after I traded my bike in and bought a NEW 2008 Suzuki C90, and again the PDI on it was not done right not learning about what they did with my sons C50. Their main concern is to ush their sales out first before they repair, if they even know how to.
Now from day one my NEW 2008 Suzuki C90 idles really rough on cold start up and some time shuts down. I took the bike in twice and they told me the same thing. I would go there to pick up my bike, engines hot (it runs well when its hot) and bring it home and the next morning start it up same thing .
What are they doing there? what type of mechanics do they have?
Suzuki of Newmarket says that they sell so many bikes a year and that they have no time to repair bikes because they need to get all the bikes they sell out that's were the money is, not repairing them.
So think about buying or getting your bike repaired from them I had really good experience with Suzuki of Richmond Hill you bring you bike in for repair it gets done right the first time.

So before you go there to buy or get your bike repaired make sure you have read this all because you will be in a great surprise

If any one had any matters with them please let me know I will be Bathering all matters together and later sending it to Suzuki Canada
 
"My son bought a NEW 2009 Suzuki C50SE which had a tapping nose in the back cylinder and the PDI on it was crap . He took the bike in to get repaired 5 times and every time he picked up the bike they told him it was ready and repaired and it was not, the way my son gave them the bike is the same way he got it back.
Two weeks after I traded my bike in and bought a NEW 2008 Suzuki C90, and again the PDI on it was not done right not learning about what they did with my sons C50."

Why the hell would you go back to trade in your bike at the very same place your son brought his bike in 5 times for repairs without success? Just thinking out loud here....
 
820leo said:

If any one had any matters with them please let me know I will be Bathering all matters together and later sending it to Suzuki Canada
Click to expand...

good luck with that. prepare for the following canned response stating that they have **limited** involvement:

Thank you for taking the time to write to us.​
We welcome correspondence from Suzuki customers and are pleased to be of assistance whenever possible. While we regret the problems you have encountered, we are glad you brought your concerns to our attention. ​
As you may be aware, our dealerships are independently owned and operated. Our business relationship with independent Suzuki dealers limits our involvement in the dealership's day-to-day operations. One such limited area is that of retail services/transactions. Suzuki Canada Inc. is joined by our dealerships in continually striving to provide a high level of customer service. However, from time to time situations such as you describe do occur and consequently we fall short of our goals.​
Therefore, we would suggest you contact the dealership management directly in order to resolve your current dissatisfaction with the service provided by this facility. ​
It is of utmost importance that we receive feedback from our customers. You are, after all, the final user of our products and dealership services; therefore your experiences and expectations are important. We have documented your concerns and have forwarded a copy to the District Parts and Service Manager in your region.​
Sincerely,​

Customer Relations - Relations à la clientèle
SUZUKI CANADA INC.
(905) 889-2677 ext. 2254
 
clutch said:
good luck with that. prepare for the following canned response stating that they have **limited** involvement:

Thank you for taking the time to write to us.​
We welcome correspondence from Suzuki customers and are pleased to be of assistance whenever possible. While we regret the problems you have encountered, we are glad you brought your concerns to our attention. ​
As you may be aware, our dealerships are independently owned and operated. Our business relationship with independent Suzuki dealers limits our involvement in the dealership's day-to-day operations. One such limited area is that of retail services/transactions. Suzuki Canada Inc. is joined by our dealerships in continually striving to provide a high level of customer service. However, from time to time situations such as you describe do occur and consequently we fall short of our goals.​
Therefore, we would suggest you contact the dealership management directly in order to resolve your current dissatisfaction with the service provided by this facility. ​
It is of utmost importance that we receive feedback from our customers. You are, after all, the final user of our products and dealership services; therefore your experiences and expectations are important. We have documented your concerns and have forwarded a copy to the District Parts and Service Manager in your region.​
Sincerely,​

Customer Relations - Relations à la clientèle
SUZUKI CANADA INC.
(905) 889-2677 ext. 2254
Click to expand...

In other words....
So sad,too bad,
We don`t care.
We make money from all our Stealers and you little people do not count.
 
I was there last Sat to see what they had in bikes. The friggin lazy salesman was such a pushy jerk I'd never buy a bike there. The friend I was with could not believe how this numb nut arrogant person treats customers. The experience proves everything that's been said about this place.
 
FWIW, My mother in law, who is very nice and soft spoken, went there to buy a car last year. She knew what she wanted. The sales people treated her badly, so she went to Barrie and happily bought it there instead.
 
I bought some Cleo riding pants and Phoenix 4.0 jacket from them at the motorcycle show and I thought that this older ladyand gent were the sweetest on the planet!
Besides the amazing deal i got for both! $50 for the pants and $160 for the jacket!
Too bad you had a bad experience there :(
 
On their web site, I sent them an email question about whether they still had a new motorcycle that was showing on the web site.

That was this spring, 2012. I never got a email response.

Seems like if they don't want to bother to reply to someone, who asks a question, using their web site email contact, then they might as well take that email contact feature, off their web page.
 
At the motorcycle show they offered me a sweet deal: two bikes(both over priced in comparrison to others)....one salesmen. How could I refuse...:bs:
 
jeremy22 said:
I hope you will check your spelling, grammar and composition first. :)
Click to expand...
.......yea, I agree. How could you possibly get your point across unless you have a BA in English?
I'd recommend repeatedly calling their "Customer Relations" line and insist that the "District Parts and Service Manager" for that region returns your call. You will get a lot further with him than with anyone else. While they may not be able to do much for you directly, your complaint will be discussed with the Field Operations National Manager and notes about these problems will be made.
Service at any dealership for any product line will vary and in some areas the best service may not be performed by a dealer but maybe a local "sole proprietor" type shop or "mom and pop" type place. You might need warranty coverage for some repairs but you might be better off with the alternative sometimes. Many large Dealerships operate on "Flat rate" time billing which encourages cheating. The more jobs a mechanic can claim he did, the more he gets paid. Attention to detail and thorough, quality workmanship is lost. Shoddy, careless and incomplete repairs are encouraged, which I've had to correct many times myself for others. Find a good shop or a good technician who produces work that you like and stick with them. That relationship will always serve you best.
 
It's why I bought a Honda. My stores are 5 min away from Honda HQ. Honda employees there are good guys and try to help out always. Their customer care is actually on a different level from most companies in my experience.
 
820leo said:
Now from day one my NEW 2008 Suzuki C90 idles really rough on cold start up and some time shuts down. I took the bike in twice and they told me the same thing. I would go there to pick up my bike, engines hot (it runs well when its hot) and bring it home and the next morning start it up same thing .
Click to expand...

I had the same issue with my bike and bought it as well at Newmarket. I have nothing bad to say about Newmarket as they have never steered me wrong. When the issue that you speak of above started to occur I brought it into Sturgess Cycle in Hamilton and they in turn did not like what they heard.

The tech there said that the reason for the rough idle was a simple injector issue. They had never been adjusted. It was explained that Fuel Injection needs to be tuned up, similar to that of an carb cleaning. Bike runs like brand new now with 65000 on her. The influx in the idle still occurs however it was investigated and Suzuki Canada knows of the issue however does not have a fix.... My fix is not to let the bike idle in the morning. Get on her and ride her until she is hot....than no issue

Extremely happy with my C90 otherwise. She has been miles of fun, enjoyment and very reliable.

I hope that this helps you out.
 
820leo said:
I have bought 3 bikes from there. My first bike was a NEW 2008 Suzuki C50, I got lucky on that one bike never gave a problem
My son bought a NEW 2009 Suzuki C50SE which had a tapping nose in the back cylinder and the PDI on it was crap . He took the bike in to get repaired 5 times and every time he picked up the bike they told him it was ready and repaired and it was not, the way my son gave them the bike is the same way he got it back.
Two weeks after I traded my bike in and bought a NEW 2008 Suzuki C90, and again the PDI on it was not done right not learning about what they did with my sons C50. Their main concern is to ush their sales out first before they repair, if they even know how to.
Now from day one my NEW 2008 Suzuki C90 idles really rough on cold start up and some time shuts down. I took the bike in twice and they told me the same thing. I would go there to pick up my bike, engines hot (it runs well when its hot) and bring it home and the next morning start it up same thing .
What are they doing there? what type of mechanics do they have?
Suzuki of Newmarket says that they sell so many bikes a year and that they have no time to repair bikes because they need to get all the bikes they sell out that's were the money is, not repairing them.
So think about buying or getting your bike repaired from them I had really good experience with Suzuki of Richmond Hill you bring you bike in for repair it gets done right the first time.

So before you go there to buy or get your bike repaired make sure you have read this all because you will be in a great surprise

If any one had any matters with them please let me know I will be Bathering all matters together and later sending it to Suzuki Canada
Click to expand...

Yes they are rip offs...f..ks...Suzuki of Newmarket is a rip off, they sell warranties that are bogus, I got gipped, The couldn't fix the machine, they kept it and didn't event touch it, not even tell me what was wron with it....I GOT SCREWED MAN...DON'T BUY FROM THESE A HOLES MAN....BAD BAD....i KNOW HOW YOU FEEL MAN...DONT BUY FROM SUZUKI OF NEWMARKET
 
85K100 said:
FWIW, My mother in law, who is very nice and soft spoken, went there to buy a car last year. She knew what she wanted. The sales people treated her badly, so she went to Barrie and happily bought it there instead.
Click to expand...

Well I made the mistake buying a car from them, these guys might know how to fix bikes, but THEY DON'T KNOW TO FIX CARS. Suzuki of Newmarket is a rip off, they sell warranties that are bogus, for cars they cant fix, I got gipped, The couldn't fix the car, they kept it and didn't event touch it, not even tell me what was wrong with it....I GOT SCREWED MAN...DON'T[FONT=arial, sans-serif] BUY FROM THESE A HOLES MAN....BAD BAD....i KNOW HOW YOU FEEL MAN...DON'T BUY FROM SUZUKI OF NEWMARKET- DON'T TRUST THEM - BUY FROM DEALER THAT MAKES AND DEALS IN THAT CAR. [/FONT]
 
Nice thread resurrection from 4 years ago...
 
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