Venom01
Well-known member
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Beware Futureshop at dixe and dundas (bit of a long one)
- Thread starter Venom01
- Start date
I would say otherwise. The vast majority of laptops these days are built by the same companies (Quanta being the biggest, which supplies to Fujitsu) and the build quality is very similar. Acer, Apple, Compaq, HP, and Dell are all about the same (yes Apple, they seem to have weirder hardware failures than anyone else due to their aggressively tight packaging of components). ASUS does still build their own laptops, but I wouldn't bet money on them lasting past the end of an extended warranty (3 years). The price of a new laptop has decreased dramatically since a decade ago, unfortunately quality has taken a similar hit.
The worst BS warranty I've seen was the one my brother got on his XBox 360 from EB Games- it was two years, I think, but it didn't extend the manufacturer warranty, it REPLACED it. And it did die, outside of warranty of course.
sundancekid
Banned
May I ask what you're basing this on, are you in IT?
Not professionally. I am drawing on the experience of the friends & family I do repairs for, as well as a community of people online that do the same.
sundancekid
Banned
I've been an IT pro for 13+ years. I disagree with your previous post regarding the quality of the brands you mentioned, in my experience they are not even close to being comparable.
Corporate IT? All laptops experience a similar failure rate when they're having coffee poured into them... ("It just stopped working!")
I do work in IT and I have always looked at the internal components as opposed to the brand name. If they're the same or comparable, why should I pay $500 extra for the S-brand just because of the name when the H-brand has the same components and would offer the same performance?
In any case, I encourage every one of you to buy those extended warranties and Monster cables. They earn huge markups for the retailers so they don't gouge us too badly on TV's, laptops and printers
In any case, I encourage every one of you to buy those extended warranties and Monster cables. They earn huge markups for the retailers so they don't gouge us too badly on TV's, laptops and printers
how do u know what's inside the device?
Do some extended homework before buying it. Plenty of detailed specs out there on the CPU, MoBo, RAM, GPU, wireless chipset and everything in between. Speaking of which, did you know it was a good idea to look at the CPU clock speed, RAM and flash memory when buying your wireless router as well?
sundancekid
Banned
Haha true
I do corp., retail, small biz and home users. You are correct, every once in a while some user acts all clueless as to why their laptop won't turn on and when we start investigating there are occasions where users have spilled liquid(s) into their unit. They always think we won't find out, but for us but user induced damage is impossible to miss.
sundancekid
Banned
Do some extended homework before buying it. Plenty of detailed specs out there on the CPU, MoBo, RAM, GPU, wireless chipset and everything in between. Speaking of which, did you know it was a good idea to look at the CPU clock speed, RAM and flash memory when buying your wireless router as well?
Thank you for injecting unnecessarily mumbo jumbo into the thread thereby confusing everyone. For 98% of the users out there a simple but quality D-Link or Asus wireless router will do the trick. For power users like myself or business applications from SOHO to Enterprise applications pfSense makes a fantastic platform, that is one of the few instances where Firestart is technically correct.
FiReSTaRT said:
Yes and if you buy a green 250 Ninja it will totally smoke any Hayabusa in any colour. :roll: Don't forget that yellow gets you the best fuel economy!
GayManLoveIsOK
Well-known member
hmmm...i've never bought an extended warranty...i thought they were something that the shop peons are trained to push on you...in any case, i always found that for laptops, the ext warr is about $300-350 but the most common failure is the hard drive...and those things for a realllllly nice one go for under $100, unless you got for realllllly uber nice and get an ssd, but still cheaper than extended warranty...as for having troubles returning stuff, never had trouble with the big box stores...i love cosco's return policy, bloody brilliant...
Chasem
Well-known member
#1 You could have forced the situation, and they would have to repair the product. You should have told them you are not completely satisfied with their selection of replacements, thus you want your product repaired. If it takes a couple weeks.... Oh well
#2 They are NOT going to give you more money than you paid for the product for a warranty replacement.
Yes apple generally has great customer service, but you also pay that as a premium for their products.
#2 They are NOT going to give you more money than you paid for the product for a warranty replacement.
Yes apple generally has great customer service, but you also pay that as a premium for their products.
I used to be an operations manager for future shop, a few things to know.
as every business, there are always bad employees and managers, at future shop if you don't like the store actions, ask for the DOM number (district operations manager) they will make it right as long as your claim is a fair one, in your case it was, if you feel they ripped you off then ask for his number and see what he will do.
Some sales guys at future shop, tend to not be completely honest about the warranty or exaggerate what does or not cover, always make sure you ask to be explained the warranty by the customer service people and not the sales guys. I used to rip sales guys heads off for exaggerating
there are two sides of future shop, one is the sales side, a lot of pressure on managers and staff hourly on making budget and some sales guys that just care for a sale, then there is the operations side that tries to offer good customer service and do right by the customers, always ask for the operations manager and not the department sales manager on matters of satisfaction.
I will steal take their knowledge and customer service over best buy or anyone else, but when things go wrong, you need to keep Ur cool and ask for the right people and you will be satisfied.
I left long while ago, so don't flame me.
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Not necessarily.. What if this average user has a 50Mbps connection and a router with only 200MHz.. Chances are that they'd be calling their ISP complaining about not getting their advertised speeds, when it's a simple case of the router not having enough processing power to NAT 50Mbps. Getting the WNDR3700 with a 680MHz CPU would fix their problem.
If the green "250 ninja" had a Busa frame, Busa engine, Busa wheels, Busa suspension, Busa everything but the plastics and clipons, you would expect for the "250 ninja", whether it's green or yellow, to perform comparably to a Busa. That's what I'm talkin' about
Turbo, I had a similar situation with staples a year ago. I bought my younger brother a ASUS laptop for about $700 plus a couple years ago with a three year extended warranty. The computer crapped out on him (fried hard drive) in 14 months. I told him to take it take it back to staples with the receipt for warranty repair. Staples warranty department called him a few weeks later explaining that that computer is no longer in production and it would cost to much to fix the problem. They offered him $300 for the depreciation value of the laptop which he accepted.
He told me about the offer from Staples when he received the gift card in the mail. I immediately called the warranty department and said this was unacceptable, and that my brother couldn't negotiate a settlement because he didn't purchase the computer. The customer service rep offered me $350. I declined and explained I couldn't buy a computer with that amount of money.
I asked to speak to the Supervisor. I explained my situation also that I paid for a 3 year warranty for a computer, and that should still be able to get the remainder of my warranty paid out. That supervisor offered me $450. I declined once again, and asked to speak to the Supervisor's Manager. They told me they would call me back in a week.
When I got a call from the Manager he offered me $475, and said that was all Staples was going to offer me. I was told if I didn't like the offer I could come and pick up the broken laptop and they would only refund my warranty. I accepted the offer.
Here is were the long winded story get's good. When I received the gift card I took the $450 gift card with the original $300 gift card to Staples. To my surprise the $300 gift card was still working. He got a new ACER laptop with an extended warranty. I have my fingers crossed that it craps out like the other one before the warranty expires.
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Red_Liner740
Well-known member
i worked at Business Depot way back in the day (98?) before it got turned into Staples.
Anywho, i worked as a computer associate and we were constantly pressured to push the extended warantee....god i hated that. I couldnt never bring myself to do that knowing it was garbage. I was consistently last in "extended warantee" graph.
meh, screw it.
I love the scam. They offer you 3 year warantees on items they KNOW will be out of production and wouldnt be replaceable within one year. They then offer you the depreciated value? Well when you tried to sell it to me nobody mentioned that, all the sales guy went spewing on was "oh we'll replace it and if we cant we'll give you your money back" They dont mention that its not all of it!
same goes for Leon's "upgraded protection plan"
the sales guy goes on spewing how no matter what happens to the couch/bed/etc, even if its human damage they will replace it. Ya, go read the fine print....the hoops u gotta jump through is redicilous and basically you NEVER get a new item out of it.
Anywho, i worked as a computer associate and we were constantly pressured to push the extended warantee....god i hated that. I couldnt never bring myself to do that knowing it was garbage. I was consistently last in "extended warantee" graph.
meh, screw it.
I love the scam. They offer you 3 year warantees on items they KNOW will be out of production and wouldnt be replaceable within one year. They then offer you the depreciated value? Well when you tried to sell it to me nobody mentioned that, all the sales guy went spewing on was "oh we'll replace it and if we cant we'll give you your money back" They dont mention that its not all of it!
same goes for Leon's "upgraded protection plan"
the sales guy goes on spewing how no matter what happens to the couch/bed/etc, even if its human damage they will replace it. Ya, go read the fine print....the hoops u gotta jump through is redicilous and basically you NEVER get a new item out of it.
Venom01
Well-known member
I'm assuming your only reading page two of the thread. make sure you start at page one.
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