Acanac?

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RyanK said:
I have been using Acanac for more than 10 years since they opened for business, till I moved to an area that TechSavvy is available besides Rogers. I never had a single bad experience with Acanac and their techs know what they are doing only if you could get hold of them, because they only solve user problems using emails. The quality of the phone line reps are not much better than that of Tim Hortons so don't expect them to know more than what you do as users.
Regarding TechSavvy, I have to hold the phone for 30min and up if I want to talk to one of their technical reps since they are so busy there, and I guess that is why Acanac choose solutions through emails.
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Acanac also offers phone support. Like any other big company their techs range from complete idiots to some of the best in the business, depending on the luck of the draw. In general they are better than the e-mail support. I had similar experiences with Teksavvy's phone people, so I always handled my issues through their direct support subforum on DSL reports.

An unrelated note on DSL Internet installs: Nowadays, especially for higher speeds, they will typically send 2 techs.. A Bell tech who might only do work from the outside and might not even need to come up to your house, who makes sure signal comes to your house' demarcation point and a Bell subcontractor who will tell you he works for Acanac/Teksavvy/Velcom/Whichever company you ordered your service with, who will make sure the signal is OK from the demarcation point to at least one jack in your house. When I got my 25/7 line with Velcom, my reaction was "I didn't know Velcom had field techs.. WTG, nice touch" lol
 
I have Acanac's 25mbps cable plan and consistently get over 40mbps. The free home phone is a nice feature too. But, their customer service is still less than desirable. Though, no worse than the state of teksavvy's customer service.
 
I was looking for cable
Start has the 25mbit unlimited for $49.95. The 150GB is $39

Acanac unlimited 25mbit is $39.


Whats up with VDSL? Every time I had DSL it sucked. I am moving downton so the infrastructure should be good. The "Up to 25Mbps/10Mbps" is tempting. 10mbit upload :), but "up to 25mbit" with dsl means 1mbit usually.

BTW if you have DSL I highly recommend a NID splitter. It eliminates the need for filters by splitting the signal at the demarc point. You send the DSL signal straight to the modem using the second line and the phones use the primary line.
 
daught said:
I was looking for cable
Start has the 25mbit unlimited for $49.95. The 150GB is $39

Acanac unlimited 25mbit is $39.


Whats up with VDSL? Every time I had DSL it sucked. I am moving downton so the infrastructure should be good. The "Up to 25Mbps/10Mbps" is tempting. 10mbit upload :), but "up to 25mbit" with dsl means 1mbit usually.

BTW if you have DSL I highly recommend a NID splitter. It eliminates the need for filters by splitting the signal at the demarc point. You send the DSL signal straight to the modem using the second line and the phones use the primary line.
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I'm on Teksavvy 25/10. I get the full 25 mbit down and about 6.5 - 7mbit up. Acanac should give you similar speeds as Teksavvy but with DSL it all depends on distance to a DSLAM and line quality.
There were constructions crews in my neighbourhood tearing up the sidewalk and roads for the past few weeks and I saw a Bell Fibe van with them. Wonder if they've upgraded the neighbourhood to FTTH...
 
If you can get VDSL, chances are you will be getting close to 25 on the downstream and between 3 and 10 on the upstream, depending on the Bell equipment in your area - typically 7-10. Haven't seen someone on a 25Mbps VDSL plan not getting close to full download speeds.
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