Yes being in a condo makes bike thefts easier targets. Cameras you would think would be enough of a deterrent... We will see what the insurance company says - I have heard some policies will require you to wait for a month or longer in case the bike is found.. What doesn't add up is why they took my bike and what I did wrong. I guess I'm being sensitive
I made the same mistake too.
Mine was stolen after a year. We've got cameras all over the place, seemingly responsible and committed security, and a management staff that cared.
It took 2 guys about 3 to 4 minutes to drag my bike into the back of a Dodge Caravan, and then steal another bike on a different level.
Management was very co-operative, as were the police. The security guard, detective and I went through the camera footage until we found the sections where the theft occurred.
Fortunately, my bike was recovered 1 month later, although the other bike stolen with mine was long gone. They arrested a guy, but he got off on a technicality a year later (stupid courts).
I turns out, the guy cloned a remote for the garage door from one of the service people hired to power-wash the garage (the remote was coded).
If your management is trying to prevent you from accessing the video, I'd be very suspicious of them.
As everyone has said: condos and nice bikes are a recipe for easy theft for these crooks. All you can to is layer on deterrent (chain, bike cover, wheel locks, much less desirable bike, etc.) which encourages thieves to move on.
And definitely get theft insurance. On bikes, it's optional
Edit: my condo board and management company were actually co-operative, so you never know. They were willing to allow me to drill a ground anchor in the concrete floor, at my own expense, and on condition that I fully repair it to their satisfaction when I moved. Maybe I was lucky, maybe it's how you approach it.
Also keep in mind that bikes also get stolen from storage lockers and homes too, although not as frequently. But it does occur.