here are two examples
1. Neighbour got one , hates it! says it takes forever to get hot water (for shaving in the morn)
I tried it and yes it takes awhile.
2. Work, has one, works great, fast hot water, seems good for hot water for washing equipment.
The difference seems to be how far the heater is from the tap you use most, ie the neighbours tankless is at the far end of the basement, while the primary taps (kitchen and bath) are at the opposite corner, so basically he has 30" of cold water to go through before he gets hot water.
Don't forget, your present tank has hot water in the tank, BUT also heat is also warming up the pipes on the hot water side of the tank.
The tankless at work is in a room right behind the sink= 5" of cold water to waste before you get hot.
The problem is you can save on your gas bill, but your water consumption actually goes up!
So instead of turning on the water for the shower and getting in, people tend to turn on the water, do something else, and then get in the shower.
gerry