Strength in numbers.
The staff should have all jumped the scooter guy, beat the crap out of him and held him for the cops.
Didn't the other staff call 911 from the start?
999...and the Metro Police are as good as useless! They usually work in numbers (swarm tactics) due to lack of firearms, and to do anything against 5+ chavs on scooters it is extremely unlikely the Metro Police have the man power or vehicular resources to be of any use.
I have personally been part of a situation where Police in London have pulled back and retreated to the station rather than call up back up when dealing with a discharging pub for example. They later told me, they are radically down on manpower and often just drive the paddy wagon around with a single officer in the vehicle to just give the impression they are patrolling in force.
Quite often in London, the police rely on volunteer "special constables" who are equiped with notepads to jot down crimes when they see them and file the hand written reports for possible use later. It is widely known these "special" constables are due to lack of funding and human resources and they recruit from lay citizens.
http://www.metpolicecareers.co.uk/specials/
Here are selling points of SCs:
- Wear the same uniform as regular police officers
- Have the same powers and responsibilities
- Enjoy all the variety of policing London
- Come from all walks of life
- Volunteer 16 hours of their time a month
Down sides are, you are defenceless and can get stabbed for intevening in any offence, but quite often you are viewed by the public as police because you LOOK LIKE THEM!!!!
A 15 year old Chav in London is one of the most fearsome, disproportionately powerful things you can encounter on the street. The CCTV is as good as useless, except for incriminating the store owners, or just for insurance purposes.
Have a giggle here (The "gooseneck" and 5'1" female officer is, as we all know, the bane of the hammer weilding, scooter equiped chav):
[video=youtube;Iar0Jp8Eonk]http://www.youtube.com/watch?v=Iar0Jp8Eonk&feature=player_embedded#![/video]