TK4
Well-known member
Pull up a chair, this is a long story.
A friend of mine has a Ducati Monster 696, it needed the wiring harness replaced - the headlamp stopped working and there were some other issues. A new one is $1200 (???) and apparently not available from Ducati North America.
After further investigation, it turns out there is a warranty recall for this problem that called for relocating the harness so it didn't cause the particular problems she was experiencing.
The dealer and DNA dragged their feet over the fall and winter, finally agreeing to perform the replacement of the harness because the original is smoked.
She took the bike into the dealer in April, and waited, waited, and waited.
After contacting DNA again, she was told the harness was finally on its way and should be at the dealer shortly (like now).
It still hasn't arrived, and when it does show up she has been told they'll get to it when they get to it, its not a high priority.
I hesitate to name the dealer, but they haven't done anything to ingratiate themselves, nor has DNA. If I were in the market for a new machine I would look elsewhere.
End of rant....
A friend of mine has a Ducati Monster 696, it needed the wiring harness replaced - the headlamp stopped working and there were some other issues. A new one is $1200 (???) and apparently not available from Ducati North America.
After further investigation, it turns out there is a warranty recall for this problem that called for relocating the harness so it didn't cause the particular problems she was experiencing.
The dealer and DNA dragged their feet over the fall and winter, finally agreeing to perform the replacement of the harness because the original is smoked.
She took the bike into the dealer in April, and waited, waited, and waited.
After contacting DNA again, she was told the harness was finally on its way and should be at the dealer shortly (like now).
It still hasn't arrived, and when it does show up she has been told they'll get to it when they get to it, its not a high priority.
I hesitate to name the dealer, but they haven't done anything to ingratiate themselves, nor has DNA. If I were in the market for a new machine I would look elsewhere.
End of rant....