I bought a pair of brand new Michelin tires for the front at an Active Green Ross in GTA a couple of weeks ago, and had a wheel alignment done by them too. The technician there performed 2 alignments after couple of road tests but still couldn't get the steering wheel back to the center (slightly pointing to the left), and the car pulled to the left badly too. His performed the 3rd alignment again and managed to bring the steering wheel closer to the center but the car still pulled to the left at high speed on highway (still pulled at low speed but not much).
I was suspicious about the tires because I was almost running into an accident, not expecting the pulling at high speed. So I dropped it off at a local Honda dealership and had the alignment inspected. I was told the alignment on 4 wheels were all off, and they fixed them, but the steering wheel is still off the center and the car still pulls to the left. The dealership recommends replacing the set of new tires since these problems happened only after the set of new tires installed.
Apparently, the technician at AGR messed up the alignment at his 3rd attempt to bring back the steering wheel closer to the center. The steering wheel looked ok visually but the pulling problem didn't go away, and it showed up especially at high speed.
I went back there with the alignment printout by the dealership, questioning them why 3 attempts but the alignment still messed up. The shop owner told me he wanted me to bring the car back again so that his guy could check it up again. I demanded a replacement of the set but he refused.
I contacted Michelin the manufacturer about the problems, and they told me Michelin has a 30 day satisfaction guaranty policy. I was advised to bring the car back and they would have to give me another set. Their customer care dept. even called the tire shop that I was coming to have a replacement. I was at the shop today, but shop owner and the shop manager played dumped, pretending not knowing what was going on and asked what was wrong with the car and the tires. I reminded them the tire manufacture sent me there for a replacement but they still refused to do so. All they wanted was to let them test drive the car again, and perform some tire rotations, and other diagnosis tests. I wouldn't let any of them take my car away for a test drive again since who knows what could happen to the alignment that has just been done properly by the dealership.
I reported this back to Michelin and still waiting for their response and reaction. They have been very apologetic and been very helpful so far, and even considered a replacement to be done at another tire shop.
I was considering taking this to small claim court since it really wasted my time and gas and money, not to mentioned the stresses.
I am looking for options and advices. If I have to take it to a small claim court for compensations, I may not have the time to do it, and was wondering if it's worth it to hire a paralegal to represent me, and how much I am looking at for the service.
Thanks!
I was suspicious about the tires because I was almost running into an accident, not expecting the pulling at high speed. So I dropped it off at a local Honda dealership and had the alignment inspected. I was told the alignment on 4 wheels were all off, and they fixed them, but the steering wheel is still off the center and the car still pulls to the left. The dealership recommends replacing the set of new tires since these problems happened only after the set of new tires installed.
Apparently, the technician at AGR messed up the alignment at his 3rd attempt to bring back the steering wheel closer to the center. The steering wheel looked ok visually but the pulling problem didn't go away, and it showed up especially at high speed.
I went back there with the alignment printout by the dealership, questioning them why 3 attempts but the alignment still messed up. The shop owner told me he wanted me to bring the car back again so that his guy could check it up again. I demanded a replacement of the set but he refused.
I contacted Michelin the manufacturer about the problems, and they told me Michelin has a 30 day satisfaction guaranty policy. I was advised to bring the car back and they would have to give me another set. Their customer care dept. even called the tire shop that I was coming to have a replacement. I was at the shop today, but shop owner and the shop manager played dumped, pretending not knowing what was going on and asked what was wrong with the car and the tires. I reminded them the tire manufacture sent me there for a replacement but they still refused to do so. All they wanted was to let them test drive the car again, and perform some tire rotations, and other diagnosis tests. I wouldn't let any of them take my car away for a test drive again since who knows what could happen to the alignment that has just been done properly by the dealership.
I reported this back to Michelin and still waiting for their response and reaction. They have been very apologetic and been very helpful so far, and even considered a replacement to be done at another tire shop.
I was considering taking this to small claim court since it really wasted my time and gas and money, not to mentioned the stresses.
I am looking for options and advices. If I have to take it to a small claim court for compensations, I may not have the time to do it, and was wondering if it's worth it to hire a paralegal to represent me, and how much I am looking at for the service.
Thanks!
