Shop screw up

daught

daught

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I had a ski shop seriously mess up a, AT binding mount. I'm not sure what it would be fair to ask for compensation. They actually screwed up in multiple ways. Most importantly the binding, does NOT work. The holes are so off, the heel is stuck in the rail. The screws are all crooked, pointing in every direction. Some of them are not even set in all the way. They left "volcanoes" on the top sheet. I can slide a few sheets of paper between the binding and the ski.

Worst of all, they just gave me the skis like they were good. It's impossible for the tech to have missed his ****up.

To fix this mess, I have to drill oversized overlapping holes at the correct location and use inserts. Hopefully the holes they drilled are not off by more than 3MM. This will be time consuming, and it will cost me at least $50 in hardware and tools. Yes, I know I can drill a new set of holes 1 CM behind or in front of these holes, but holes are like virginity...

I really doubt they can fix this mess, and considering their incompetence I wouldn't let them touch a 2X4.

So GTAM, what is reasonable for me to expect from the shop?
 
I wouldn't try to fix it personally i would return to the shop and request it be fixed and to your satisfaction.
 
rbjeepthing said:
I wouldn't try to fix it personally i would return to the shop and request it be fixed and to your satisfaction.
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If they couldn't do a simple mount, how can they do a complex repair? I don't really have a problem mounting bindings myself, but lately I got shops to do it for me since I am ridiculously OCD and it takes me for ever to do it. For them it should have been a quick and easy jobs since they have dedicated tools to do it.

Not even sure they intend to fix it. They should have talked to me about repair options when I went to pick up my skis if they intended to make it right.

The only thing that would actually make me happy is a new pair of skis drilled properly, but that won't happen and I don't really expect it.

BTW multiple holes or inserts voids warranty.
 
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Did you pay them already? I'd demand they make it right. Whether that means they somehow fix it to your satisfaction or compensate you for a brand new set. If you've already paid this will obviously be easier said than done. F'ing up mounting holes that badly not only hurts performance but is also a safety issue.
 
My point is if they screwed up and you fix it before returning then there is no point on going back. If you want to fix it yourself then go back to the shop have them refund you or replace your skis then do it yourself.
 
rbjeepthing said:
My point is if they screwed up and you fix it before returning then there is no point on going back. If you want to fix it yourself then go back to the shop have them refund you or replace your skis then do it yourself.
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Oh yes, I am busy today but I will go there tomorrow and talk to the manager. I was just looking for what others think it would be reasonable for me to expect in this situation.

If they would have come clean, offered me a refund and some sweet discounts (maybe some gear at cost) I would have been satisfied. Their sleeziness got me really ******.
 
I would be asking for the skis to be replaced and the bindings mounted on the new ones, properly. Rinse and repeat until satisfied. They ruined your skis. To use a bad analogy, its like having something engraved and they spelled it all wrong. You cant fix it, you redo it on a new one.
 
I thought shops had a drilling jig that would make it pretty hard to be off center or miss aligned? Or did you take this to a shop to mount that does not deal the brand of binding you handed them? As you know if they don't deal the brand of ski or binding you have, they wont have the jig, or the spec for fastners, or may not know what they are drilling into. There are very few shops I'd give a special project to. That said, they really botched the install and I'd not except much except new skiis, if you ski at the level to be buying into product that costs what this stuff costs, nothing will ever feel right if you shuffle fit the bindings.
 
daught said:
The only thing that would actually make me happy is a new pair of skis drilled properly, but that won't happen and I don't really expect it.
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Expect it. Make it happen!

Take detailed pictures of the work done. Email the management and express your dissatisfaction with the work. Make it known that you feel a new pair of skis (same or comparable) is a fair compensation. Ask them to contact you immediately to rectify the matter. Document all communication with the shop, until resolved.

If the shop is reputable, they will strive to do what is right.
 
sounds like it was done but a "tech"

a lot of shops hire highschoolers, and enthusiasts that actually know nothing about setting up gear.

were the skis used? had they been mounted before? did you accept them and checl them before taking them home/paying?
 
That sucks. Good luck with getting this resolved. My buddy had his snowboard screwed up by a shop. They used screws that were too long for the binding rather than the ones that came in the box with the bindings and the screws were almost poking out at the bottom of the base when he picked the board up. Not a surprise that the tech was some young stoner kid.
 
vociferous said:
sounds like it was done but a "tech"

a lot of shops hire highschoolers, and enthusiasts that actually know nothing about setting up gear.

were the skis used? had they been mounted before? did you accept them and checl them before taking them home/paying?
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Go back with the skiis and ask for the owner or manager depending on the size of the shop. Express your concerns, dissapointment in the job and ask what they think is a reasonable solution. The key is to be calm and seek to "work with them" anyone in retail is used to people going crazy and flying off the handle and those are the people that get stone walled.
 
Is there any way to find out what their policy might be regarding your exact type situation? If a friend were to go there inquiring about that type of service and hypothetically, say, something untoward were to happen what is the policy? Be nice to know.
 
I just got back from cuba. LOL I steamed for a week. Incompetence these days is rampant.

The shop is Corbets in oakville. I talked to the manager before I left and they were quite surprised. Some junior tech decided to be a hero when I dropped the skis off. The manager and the shop guys admitted their screw up. They were pleasant and did not try to weasel their way out.

They ordered a jig, and offered $200 in store credit. I am happy with their offer. I appreciate that they are ordering a jig that they probably won't ever use again. Now I just want my damn skis... it's been two weeks.


I am mounting bindings by myself from now on, but if you want it done right go to Squire John's blue mountain. They mounted my fat wailers... if anyone screwed those up I would have flipped
Wailer112blue4917%20copy.jpeg
 
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That's hilarious, Im pretty sure I know the kid that botched your installation. He shouldn't be allowed to hold a screwdriver. Corbetts has some real potato heads working in the basement over there.
 
Been following this thread with great interest, more from a psycho drama pov than a technical one. However, on the technical side, does the technician work overhead and screw up or would he flip the skis over and screw down?
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