A few weeks ago I ordered a new seat direct from Saddlemen.
As I wait, I've been watching reviews on Saddlemen products. I see they offer a security seat screw. This is something I completely forget about !?!
with a 300 USD seat I best keep it on the bike. For those who don't know HD's just use a fancy flat head screw to hold on the seat.
So I thought, oh crap I better email them and have one added to my order. Few hours later I get a reply that they can't add to an order but to contact them instead.
So I call and speak with Justin, I explain that I'm an idiot and should have order one when I ordered my seat. I just don;t want to pay for 2 shipment to Canada.
He looks up my order and says "no problem I can do this for you" I say "Great! let me know when you want my CC number" he says "Don't worry about it, we got this"
I nearly fell out of my chair, I was simply shocked. Talk about above and beyond service and taking care of their customers. If the security screw shows up with the seat. They have a customer for life.
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As I wait, I've been watching reviews on Saddlemen products. I see they offer a security seat screw. This is something I completely forget about !?!
with a 300 USD seat I best keep it on the bike. For those who don't know HD's just use a fancy flat head screw to hold on the seat.
So I thought, oh crap I better email them and have one added to my order. Few hours later I get a reply that they can't add to an order but to contact them instead.
So I call and speak with Justin, I explain that I'm an idiot and should have order one when I ordered my seat. I just don;t want to pay for 2 shipment to Canada.
He looks up my order and says "no problem I can do this for you" I say "Great! let me know when you want my CC number" he says "Don't worry about it, we got this"
I nearly fell out of my chair, I was simply shocked. Talk about above and beyond service and taking care of their customers. If the security screw shows up with the seat. They have a customer for life.