I decided to try to sign up for rogers one number service, it looks really useful and allows you to transfer a conversation from your phone to your computer and back.
I go to the website and it wants me to log in, I try to log in and it doesn't like my password, but that's no surprise the system has never let me log in before.
I can not retrieve my password, the website tells me "For help with your password, please contact our Online Customer Care at 1-877-343-5745". When I call this number I get told call 1-888-rogers-1. when I call that number I get told that I have to go to the website and do the live chat because they can't fix it on the phone.
When I try to do the live chat it tries to make me use the remote take over program 'logmein' so that they can take control of my computer. There is no need for this as I do not have rogers internet, I do not have a computer problem, just shoddy cell phone service and a billing issue with the website.
I manage to find a chat link that doesn't require me to download anything. I get a 1/2 hour wait. After 1/2 hour I finally get connected and as i'm trying to explain my problem to matthew the connection drops. It stays dropped and will not reconnect even though it says it's trying.
So I try again, it tells me that I can expect to wait 15 minutes to talk to a technician it counted down and sat at the 10 minute mark for 10 minutes. I start typing and my typing will not enter… after a few minutes it does enter and the connection is lost again.
Just in case it's my browser I've now loaded up the chat in three different windows, the timer said 15 minutes for each but it's been 30 minutes with the last 15 minutes saying less than one minute until I get to chat with a rep.
While I've been waiting for the chat to work I've been calling the customer service line to complain about their service. Over 1/2 hour on hold before I can make my actual complaint. The supervisor's skills are weak at best.
I get disconnected on one chat before it even connects, the other I get to speak to 'martin s', he was able to help me but at the end of the chat where I'm trying to ask him how to leave a survey for him it won't take any of my input and the last web browser connects to 'matthew' again and it proceeds to disconnect again, I can't blame the browser for the disconnection because it's a different browser than before.
Over 2.5 hours to do a 5 minute procedure. Disconnected on chat multiple times and terrible service on the phone. why does the web page tell me to call a number that doesn't work? Why does that number that doesn't work tell me to call a number that I can't get service at?. Why does rogers make it so difficult to get to a rep? There is no reason I should have to download software to give them control of my computer as it is a password issue.
In the future I will have a hard time recommending rogers to anyone. That is 2.5 hours of my life I will never get back and at the end of it I have a migraine so bad that I have to use narcotics to control it. I am afraid to look at my blood pressure, but I have to wonder how many people rogers support kills by causing them to have heart attacks or strokes. I am really afraid to find out what will happen if I ever have a billing issue.
Unfortunately I do not have any choice other than the big three, Bell has already proven to me that I never want to do business with them again. Telus has shoddy reception in my area. Rogers at least employs people in my region (they have a call center near me). If wind or the other upstart serviced my area I'd be all over them like a fat kid on a smartie.
I go to the website and it wants me to log in, I try to log in and it doesn't like my password, but that's no surprise the system has never let me log in before.
I can not retrieve my password, the website tells me "For help with your password, please contact our Online Customer Care at 1-877-343-5745". When I call this number I get told call 1-888-rogers-1. when I call that number I get told that I have to go to the website and do the live chat because they can't fix it on the phone.
When I try to do the live chat it tries to make me use the remote take over program 'logmein' so that they can take control of my computer. There is no need for this as I do not have rogers internet, I do not have a computer problem, just shoddy cell phone service and a billing issue with the website.
I manage to find a chat link that doesn't require me to download anything. I get a 1/2 hour wait. After 1/2 hour I finally get connected and as i'm trying to explain my problem to matthew the connection drops. It stays dropped and will not reconnect even though it says it's trying.
So I try again, it tells me that I can expect to wait 15 minutes to talk to a technician it counted down and sat at the 10 minute mark for 10 minutes. I start typing and my typing will not enter… after a few minutes it does enter and the connection is lost again.
Just in case it's my browser I've now loaded up the chat in three different windows, the timer said 15 minutes for each but it's been 30 minutes with the last 15 minutes saying less than one minute until I get to chat with a rep.
While I've been waiting for the chat to work I've been calling the customer service line to complain about their service. Over 1/2 hour on hold before I can make my actual complaint. The supervisor's skills are weak at best.
I get disconnected on one chat before it even connects, the other I get to speak to 'martin s', he was able to help me but at the end of the chat where I'm trying to ask him how to leave a survey for him it won't take any of my input and the last web browser connects to 'matthew' again and it proceeds to disconnect again, I can't blame the browser for the disconnection because it's a different browser than before.
Over 2.5 hours to do a 5 minute procedure. Disconnected on chat multiple times and terrible service on the phone. why does the web page tell me to call a number that doesn't work? Why does that number that doesn't work tell me to call a number that I can't get service at?. Why does rogers make it so difficult to get to a rep? There is no reason I should have to download software to give them control of my computer as it is a password issue.
In the future I will have a hard time recommending rogers to anyone. That is 2.5 hours of my life I will never get back and at the end of it I have a migraine so bad that I have to use narcotics to control it. I am afraid to look at my blood pressure, but I have to wonder how many people rogers support kills by causing them to have heart attacks or strokes. I am really afraid to find out what will happen if I ever have a billing issue.
Unfortunately I do not have any choice other than the big three, Bell has already proven to me that I never want to do business with them again. Telus has shoddy reception in my area. Rogers at least employs people in my region (they have a call center near me). If wind or the other upstart serviced my area I'd be all over them like a fat kid on a smartie.
