Parcel Tracking/Shipping Stupidity

GreyGhost

GreyGhost

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So this thread starts with Canada Post, but I am sure some other companies have the same crap.

Ordered some more Barrina light strips from Amazon with two day shipping.
Canada Post picked them up in Ottawa Dec 12.
They were then in Montreal Dec 15
As of today, no update on location and expected delivery is 1 to 11 business days.

What the hell? I get that they are busy so times slip a bit, but first sending it in the wrong direction and then throwing your arms in the air is pretty terrible service (even for a monopoly).

As for Amazon, they apologize for the delay and if I haven't received them by Dec 25 (14 days after the order and 12 days after expected delivery) I am supposed to contact them again.
 
yeah I've seen some crazy ****
couriers have regional hubs that often have stuff going the wrong direction

had a credit card shipped via DHL awhile back from Isle of Man to Ecuador
package went from I of M to Germany, back to London, then Shannon Ireland
across the pond to NJ...then Chicago, down to Houston
then Bogota, then Buenos Aries, then to EC
crazy routing but it was only 4 days for all that
 
GreyGhost said:
So this thread starts with Canada Post, but I am sure some other companies have the same crap.

Ordered some more Barrina light strips from Amazon with two day shipping.
Canada Post picked them up in Ottawa Dec 12.
They were then in Montreal Dec 15
As of today, no update on location and expected delivery is 1 to 11 business days.

What the hell? I get that they are busy so times slip a bit, but first sending it in the wrong direction and then throwing your arms in the air is pretty terrible service (even for a monopoly).

As for Amazon, they apologize for the delay and if I haven't received them by Dec 25 (14 days after the order and 12 days after expected delivery) I am supposed to contact them again.
Click to expand...

You ordered from amazon.ca didnt you?
 
I've had packages with Expected delivery being Dec 3rd while being Dec 9th...

I think they don't math good.
 
Had a parcel coming from the EU. Went to Vancouver, then to Montreal, then here (CP).

Best one was from Lakefield, WI to Chicago and back to Lakefield 5 times, then Pittsburgh, Newark, Hamilton, Concorde, Mississauga, Hamilton. Took 6 weeks (UPS).
 
GreyGhost said:
yes. Only order a few things from .com when the price disparity warrants and have it shipped to the US to avoid brokerage.
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This has been a common occurrence in my experience...I try to avoid .ca at all costs now, ordered a difficult to find book....was delayed months...I kept arguing with the seller so finally they gave me a refund, the book never came. This hasnt been an isolated indecent in my experience.

I've NEVER had issues with .com...I used to think it would be faster to get it locally...and currency would be the same but I found its not worth the delays/hassle.
 
bigpoppa said:
This has been a common occurrence in my experience...I try to avoid .ca at all costs now, ordered a difficult to find book....was delayed months...I kept arguing with the seller so finally they gave me a refund, the book never came. This hasnt been an isolated indecent in my experience.

I've NEVER had issues with .com...I used to think it would be faster to get it locally...and currency would be the same but I found its not worth the delays/hassle.
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I average about 50 amazon.ca orders a year. The vast majority meet or beat the expected delivery date. Now that I have moved further north, prime gets me two day shipping instead of one. I have never had an order completely vanish.

I had one .com order (also happened to be a hard to find book) that disappeared into the ether and got a refund. I doubt I place more than two .com orders in any year.
 
I recently had a similar thing with fortnine

The last update in tracking system was always a few days behind. It’s funny to do when an expected delivery date is dec 6 but than it says in transit on dec 10

A had a 2 parts coming from Calgary from a private seller for my Givi mounting system. Small envelope. Items were the size of a lighter.
The envelope made it to Mississauga from Calgary faster than from Mississauga to Milton.


All 3 of my purchases during Black Friday were delayed anywhere between 2-5 days.

I was not impressed

Calling Canada post didn’t really do anything

Especially when an investigation can only be started by the sender.
 
I also found for some reason .com has a much larger selection/options
 
Best one using amazon.ca (I've had a few) was the one day Black Friday sale on their own electronics last year. Ordered a Fire Stick at half price. In stock, 2 day delivery (should have been 1 day with Prime, but whatever). Get an email next day it's been shipped. Get an email a few hours later that it's been "lost" (read: stolen) at the courier, I've been refunded, and to reorder it (@ full price now). website shows them in stock. Call, ask why they didn't just ship another one. Said they're out of stock. Finally got through to SC in Canada (vs. KY and WA previously) and they offered to send me one no charge. That shipped a week later with 3 day shipping. Site still showed them in stock. Email said 10-30 day delivery. Called again, got a $20 voucher/credit. Basically I got paid $20 to accept a Fire Stick as a gift, but it took 3 weeks and however much time I spent on the phone to get something their site showed was on a shelf at their warehouse a half an hour drive (Winston Churchill Rd.) from my house the whole time.
 
bigpoppa said:
I also found for some reason .com has a much larger selection/options
Click to expand...
Because they serve 10x the population?

I do find the price disparity on some items between .ca and .com to be interesting. The last few times I bought LED strip lighting, it was ~$100 a spool on .ca and ~$20 a spool on .com. Obviously they are in different currencies but the difference was shocking (especially when I needed multiple spools). Before anyone asks, it was the same manufacturer, same SKU compared each time. The first time was indoor strips, the second was outdoor strips encased in Silicone (which were a prick to seal as I tried five different kinds of silicone before I found one that would set the caps).
 
UPS , ordered a $1600 propellor from Sweden , get the text it’s delivered. Wife was home , no doorbell ring , no package....... I get home and four hrs later UPS pulls up. Guy says I just hit the delivered button on my lunch for the next few hours, saves sitting updating my e box.


Sent from my iPhone using GTAMotorcycle.com
 
crankcall said:
UPS , ordered a $1600 propellor from Sweden , get the text it’s delivered. Wife was home , no doorbell ring , no package....... I get home and four hrs later UPS pulls up. Guy says I just hit the delivered button on my lunch for the next few hours, saves sitting updating my e box.
Click to expand...
Some fancy flip and fold hydrodynamic prop for the sailboat or do you play with power boats/planes too?
 
UPS is a gong show. Ordered 5 office chairs from Staples at work, shipped from Calgary. 10 showed up. It was a good thing there was 10 shipped, as 6 of the boxes were damaged, so accepted the 4 + the least (superficial) damaged of the 6 and returned the other 5.
 
Probably a routing glitch in the delivery software someplace. I've seen this happen with an order from the USA going the wrong way then sit, then move again, then finally back on track.

As for Amazon it's such a terrible website to find/browse stuff on. How they became so big is beyond me. Also noted price differences between .CA and .COM.
 
sburns said:
As for Amazon it's such a terrible website to find/browse stuff on. How they became so big is beyond me. Also noted price differences between .CA and .COM.
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The part that shocks me the most is the weird gaming of the system that they allow (encourage??). I would want my presence to be as honest and transparent as possible.

I am talking about things like fake reviews, items priced at crazy high prices without a flag (I dont care about the price, but why not say "this is a hard to get item so it is priced above msrp". Having to do secondary research to see if their prices are in the ballpark is annoying), vine reviews (holy mary and Joseph is that program terrible, have you ever seen a vine review that was remotely critical? The whole program is based on moral hazard. We will ship you tons of free stuff as long as you keep posting positive reviews, post a critical review and you are out). Most of these are so simple to clean up/eliminate if they wanted to.
 
GreyGhost said:
Some fancy flip and fold hydrodynamic prop for the sailboat or do you play with power boats/planes too?
Click to expand...


This was for the racing sailboat, geared and folding eliptical prop. Very low drag co-efficient when underrway and almost full power in reverse. We do play with powerboats to, but 90% of the time I'm happy with the driveline that comes with it. Thank goodness we skipped right over aviation.

I ordered a commercial kitchen charbroiler from Montreal to deliver to Bronte. Two weeks later it was in New jersey. Nobody at teh LTL frt forwarding company had any idea how, they then wanted to invoice me for handling the customs brokerage to repatriot the grill formerly from Montreal. Oy vey
 
GreyGhost said:
The part that shocks me the most is the weird gaming of the system that they allow (encourage??). I would want my presence to be as honest and transparent as possible.

I am talking about things like fake reviews, items priced at crazy high prices without a flag (I dont care about the price, but why not say "this is a hard to get item so it is priced above msrp". Having to do secondary research to see if their prices are in the ballpark is annoying), vine reviews (holy mary and Joseph is that program terrible, have you ever seen a vine review that was remotely critical? The whole program is based on moral hazard. We will ship you tons of free stuff as long as you keep posting positive reviews, post a critical review and you are out). Most of these are so simple to clean up/eliminate if they wanted to.
Click to expand...
Amazon is a combo e-retailer and e-mall. When you deal with the e-retailer Amazon, Amazon merchandises, prices, owns the goods and fulfills them from stock in their warehouses.

E-mall sellers are different -- they work the same way as Aliexpress, using Amazon's website as a store, they control product listings, some ship direct, some are sales agents and have other suppliers drop ship, and some warehouse and fulfill using Amazon. E-mall sellers set their own prices, product descriptions, shipping options and ship-to restrictions. To many customers Amazon just looks like an online store, they don't know about the back end fulfillment, pricing and merchandising.
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