Great companies deserve recognition for customer service.
approx 6 months ago, bought a pair of $160 cross trainers. they got used no less than 3 times a week for a combination of boot camp training and/or jogging.
They were thoroughly used, but not abused.
To my dismay, the back bottom of the sole started separating. Likely due to the TRX trainers where you are required to put all your weight and lean back and do pull ups.
I couldn't find my receipt. A quick call to Nike Canada and they told me to send the shoes in and they will check them out.
They agree that they were "defective" and are shipping me out a fresh new pair.
Thanks Nike Canada.
You have a customer for life.
approx 6 months ago, bought a pair of $160 cross trainers. they got used no less than 3 times a week for a combination of boot camp training and/or jogging.
They were thoroughly used, but not abused.
To my dismay, the back bottom of the sole started separating. Likely due to the TRX trainers where you are required to put all your weight and lean back and do pull ups.
I couldn't find my receipt. A quick call to Nike Canada and they told me to send the shoes in and they will check them out.
They agree that they were "defective" and are shipping me out a fresh new pair.
Thanks Nike Canada.
You have a customer for life.