Maintenance schedule & warranty

[daught]

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My GF bought a new hyundai. Does she have to go to the dealer to do their "maintenance" for her warranty? What do she need to do, other than oil changes to keep her warranty? Looking at the list of what they do and it is a load of bull.

 

[Paul1000RR]

My GF bought a new hyundai. Does she have to go to the dealer to do their "maintenance" for her warranty? What do she need to do, other than oil changes to keep her warranty? Looking at the list of what they do and it is a load of bull.

Yes and no.

If she does everything at the dealer and anything warranty related comes up it will be a smooth process.

If she doesn't they might try and deny the claim. However if you follow their scheduled maintenance and get an independent mechanic to give you receipts for all work done chances of having warranty trouble down the road are greatly reduced.



I hear you about the prices being ridiculous. For my crv every other oil change they want 250$ to check the frame of the car?? :lmao:

gtfo, my mechanic will give me a receipt saying he did it, word for word straight out of their book for less than 70.

 

[daught]

Thx. I will contact hyundai in writing and see what they say. That way I have their response in writing down the road.

 

[infernobuster]

My GF bought a new hyundai. Does she have to go to the dealer to do their "maintenance" for her warranty? What do she need to do, other than oil changes to keep her warranty? Looking at the list of what they do and it is a load of bull.

Its a load of bull now.

Wait till you have a claim come up, and someone else has done the work. They deny, deny, deny the claim and make you jump through hoops to show them that it was done and to "their" standards.

 

[regder]

I work for a Hyundai store, I'm the dick that makes you jump through hoops to get warranty

Just kidding, it's really not that bad. Only time they'll ask for maintenance records is if a maintenance related component has failed. Most obvious being the engine, engine blows, we'll need records of all the oil changes. As long as you can show records (theoretically, you could just make them on your computer and bring them in) that they've been done, it's generally not worth the dealer's or Hyundai's time to fight you on it.

PS, the reason there's a list of bull in the maintenance plan is to add supposed value to the services. If you list a multi hundred dollar service with only a few actual items (say oil change, brake service, tire rotation, visual inspection), it's theoretically not as attractive as if you toss in twenty different things that for the most part mean nothing. Blame the Mr Lube places for that. They got customers hooked in this 50+ check services that don't actually mean anything. I've actually had people ask me, so and so place does xxx number of checks, how many do you do...

Now where having a positive relationship with your dealership service department comes into play as if you ever need something replaced that's not under warranty. You would be amazed what can be covered for customers with a good service record.

 

[Macs]

Now where having a positive relationship with your dealership service department comes into play as if you ever need something replaced that's not under warranty. You would be amazed what can be covered for customers with a good service record.

This is very true. When I had the Evo I ate all the Dealership's service costs (despite the heavy modifications) and came out on top many times when they did work for me that they could've easily denied.

 

[daught]

You would be amazed what can be covered for customers with a good service record.

Less than what a boyfriend with lots of tools, brains and looks covers

I am curious what the 12k brake service include?

It just hurts to see so much money going in "maintenance" when I could actually rebuild the whole engine myself for less than the total cost of maintenance during warranty.

 

[Brian P]

Dealers make more money in the service department than they do selling cars. But, typically, people don't want to take their car to the dealer if they don't have to. (I don't.)

Solution (for the manufacturer and its dealers)? A reeeeeeally long warranty, and then scare people into going to the dealer for service to keep the warranty valid.

In the VW diesel community, dealers are generally not well regarded. On the overall, they use the wrong engine oil and screw up timing belt jobs just as commonly as anyone else, and they sure charge more for the privilege. There are good dealers, there are bad dealers. Mine never saw the inside of the dealer's service bay from the second-last service within warranty until I sold the car at 430,000 km ...

 

[Brian P]

I am curious what the 12k brake service include?

A glance at the fluid level in the reservoir, and *maybe* a glance at how much is left on the brake pads IF the maintenance involves rotating the tires (which it should).

 

[regder]

Less than what a boyfriend with lots of tools, brains and looks covers

I am curious what the 12k brake service include?

It just hurts to see so much money going in "maintenance" when I could actually rebuild the whole engine myself for less than the total cost of maintenance during warranty.

If you have the capability and the know how to do things yourself, no one is stopping you. 99% of the time you'll have zero issues when it comes to warranty regardless of how you maintain your car.

Normally, the Hyundai (most manu's are on a similar maintenance schedule) 12k maintenance is an oil change, tire rotation, and they'll visually check the brakes when they have the wheels off. At 24k km the brakes should actually be serviced. Meaning take the pads out, sand the glaze off the surface of the pads and rotors, clean rust off caliper brackets and slider pins and lubricate with high temp brake grease, reassemble.

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