In case you needed another reason to hate Rogers...

[Motorcycle Mike]

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Just in case you needed one more reason to despise Rogers, let me tell you about my on-going saga...

Early in June I had cable internet hooked up by some 3rd party cable technician contracted by Acanac (I already learned long ago not to use Rogers). This technician got me connected, but ran a temporary cable through two trees on my front yard saying that a Roger's technician would come bury it. The tech had to run a new cable because the one in the ground had been severed the week before by a Roger's technician.

About a week later I submitted a support ticket to Rogers to have the cable buried as it was routed through a young sapling and was causing damage on windy days.

A day after submitting the ticket, and while I wasn't home, the Roger's tech came and instead of burying the cable as requested, he removed the new cable and connected me to the old severed cable without testing it.

Here it is 4 days later, many calls and support tickets to both Acanac and Rogers, and still no confirmation as to when they might come resolve this.

I got one response from Rogers support saying that since I am not a Rogers customer, they can't help me. So I responded saying that the service call originated through their support system. Their tech screwed up, so he should be talked to by his supervisor and Rogers should take responsibility for their error and correct the mistake as soon as possible.

I tell ya.... some days I feel like constructing a 10' fence around my entire property to keep the idiots away... I could have buried my own damn cable if I knew it was going to become this much of a hassle.

/Rant

 

[afong56]

over the years, i have discovered that all large non-retail corporations, once they reach and exceed a certain size, become completely useless.

i can't think of a major company that isn't bass-ackwards in terms of customer support and service. everything seems to be a world-class ream job for the average consumer--banks, insurance companies, telecommunications, etc.

sorry to hear about your experience, but by this point, almost everyone (including me) has a similar story. . .sucks, but that's just the way things go nowadays.

 

[Araqiels]

F&$#%ING HATE ROGERS. They are the most absurd company in Canada.

I had really slow internet with them, so I called them up bitching, and they came to upgrade my internet to "superspeed" according to the tech. Now it runs worse than it did before. Worse, the router just randomly resets itself whenever it pleases.

If I didn't have roommates, I would have switched companies. Since I'm out in two months anyhow, I don't really care. It just makes me mad when the pron stutters.

 

[LiNK666]

These companies think of short term again and don't keep a vision of how to retain customers long term. They are too dynamic and ******** at the same time. Dynamic ********... sounds about right.

 

[imnothng]

This is why part of me is scared to go to Teksavvy. I have heard from many people that Bell won't fix issues because you're not a "customer" of theirs, and Teksavvy can only do so much to help before they themselves are out of options. For now I stick with Bell because I hate Rogers too much. I would be out of their cable monopoly if it wasn't for my wife having to watch so much stupid tv, lol.

 

[Motorcycle Mike]

This is why part of me is scared to go to Teksavvy. I have heard from many people that Bell won't fix issues because you're not a "customer" of theirs, and Teksavvy can only do so much to help before they themselves are out of options. For now I stick with Bell because I hate Rogers too much. I would be out of their cable monopoly if it wasn't for my wife having to watch so much stupid tv, lol.

Yes, this is a problem using the hardware from another company.

I just got a response to my support ticket at Rogers:

Please accept our apologies for the problems you are experiencing with
your services and for any inconvenience it may have caused you. In order
to have this corrected, we ask that you please contact Cybersurf at
1-877-743-8242 for further assistance.

They are trying to pass the buck and further frustrate me. I am not a Cybersurf (aka 3web aka cia.com) customer, so why would I call them?

Acanac cable is great when it is up and running, but once it is, keep Rogers away from your cable box.

 

[short stop]

Companies this big don't give a rat's *** about customer service or retention. Customers are made to feel like they're at the mercy of these companies, because there's no true alternative. I'm a Rogers customer, but only because I hate Hell, er, I mean Bell only slightly more. I swear, after being constantly screwed by Bell for years and having constant issues and *****-fests with their "customer service", I finally cancelled with them. And now? They periodically send me love letters in the mail, trying to woo me back with cutesey "We miss you!" messages. I swear, if they spent that kind of effort and $$ on actually providing a GOOD SERVICE then maybe their efforts would be better placed.

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