As many have pointed out, take it with a grain of salt and use your gut. If the complaints are idiotic, the reviewer is likely full of sheet.
if many reviews that have simuilar issues and these are show stoppers for you then exercise your best judgement.
We had a hotel booked in the Tampa area last summer, seemed like a good deal initially, but after reading additioanl reviews, we choose to cancel the booking, the reviews were quite horrific. Maybe they were bogus, but with enough of them that I wasn't going to chance it.