robmack
Well-known member
Hi,
It seems that the recent loss of information in an attempt to restore availability and performance of the Vbulletin system to reasonable levels has highlighted a gap between user expectations and the administrator(s)'s capability. Paul's capability does have limitations and these limitations may be out of his control; something for which he should not be blamed. We'll leave this statement as is because there are other threads discussing this topic.
All members are expected to read, understand and abide by a set of rules governing their behaviour while using this site -- a member conduct guideline for want of a name. I believe it may be time for the community and the administrator(s) to agree on a level of service so as expectations of availability, functionality, performance, serviceability and security can be fulfilled on both sides of the fence. The administrator(s) and moderators do their best to provide a facility for the community's benefit. Consequently, the community attempts to police itself to make the content of the site useful and relevant for all members. Both groups have expectations but, to date, those expectations have not been articulated and committed in writing. A Service Level Agreement would be the embodiment of these expectations. Without a Service Level Agreement, any expectation cannot be met because (1) they are not clearly articulated and (2) the limitations that prevent achievement of these goals remains unknown.
If others are in agreement with this concept, we should start a forum for the expresion of the community's expectations on this site's availability, functionality, performance, serviceability and security and conversely, the administrator(s) articulate and discuss the limitations facing them for meeting these expectations. Hopefully, the result of such discussion will be an enforceable, measurable and achievable SLA.
It seems that the recent loss of information in an attempt to restore availability and performance of the Vbulletin system to reasonable levels has highlighted a gap between user expectations and the administrator(s)'s capability. Paul's capability does have limitations and these limitations may be out of his control; something for which he should not be blamed. We'll leave this statement as is because there are other threads discussing this topic.
All members are expected to read, understand and abide by a set of rules governing their behaviour while using this site -- a member conduct guideline for want of a name. I believe it may be time for the community and the administrator(s) to agree on a level of service so as expectations of availability, functionality, performance, serviceability and security can be fulfilled on both sides of the fence. The administrator(s) and moderators do their best to provide a facility for the community's benefit. Consequently, the community attempts to police itself to make the content of the site useful and relevant for all members. Both groups have expectations but, to date, those expectations have not been articulated and committed in writing. A Service Level Agreement would be the embodiment of these expectations. Without a Service Level Agreement, any expectation cannot be met because (1) they are not clearly articulated and (2) the limitations that prevent achievement of these goals remains unknown.
If others are in agreement with this concept, we should start a forum for the expresion of the community's expectations on this site's availability, functionality, performance, serviceability and security and conversely, the administrator(s) articulate and discuss the limitations facing them for meeting these expectations. Hopefully, the result of such discussion will be an enforceable, measurable and achievable SLA.