Jorgepaldez
New member
I have a serious business ethics complaint to issue against Cyclewerx, a motorcycle service and repair shop business based in Toronto, Canada.
In fall 2014, I gave them a fully assembled 1976 Honda vintage motorcycle for them to rebuild and restore it fully. I paid thousands in pre-work deposits in cash and debit/credit to start the project.
The bike was never rebuilt, and it sat unassembled for two years in a few storage bins on site at their garage. Some work was eventually done on the engine and some paint work was done on parts.
During those two years, I called for updates on a weekly basis for two years, and not once did they return my phone call messages. If I was lucky, I was able to speak with them on the phone if they were available and I was able to catch them.
I reverted to in-peron visits when they would not return my phone calls. These in person visits are a 30 min drive from my residence. I would visit them in person weekly for updates for 2 years and was given ongoing promises of starting the project "soon". They continued to push back on finishing either because it was busy season or because they couldn't get to it.
I finally pulled my motorcycle out in May, 2016. They had it for almost two years.
They demanded that I paid full price which was an additional few thousands of dollars to get it out of there for "work completed". They also requested half the money be in a cash settlement. They gave me back my motorcycle in individual pieces and parts, unassembled and work incomplete. After doing an inventory on the individual parts returned, I have realized that only 75% of the hardware of the bike has been returned back to me.
They have lost vintage parts on my motorcycle and now it cannot can't be re assembled or restored because those parts don't exist anymore.
I continue to call them to ask for the remaining parts and they do not call me back.
Please help ensure that they don't repeat this unethical behavior to others who are looking to work with their business.
Post back if you want more details in between these.
In fall 2014, I gave them a fully assembled 1976 Honda vintage motorcycle for them to rebuild and restore it fully. I paid thousands in pre-work deposits in cash and debit/credit to start the project.
The bike was never rebuilt, and it sat unassembled for two years in a few storage bins on site at their garage. Some work was eventually done on the engine and some paint work was done on parts.
During those two years, I called for updates on a weekly basis for two years, and not once did they return my phone call messages. If I was lucky, I was able to speak with them on the phone if they were available and I was able to catch them.
I reverted to in-peron visits when they would not return my phone calls. These in person visits are a 30 min drive from my residence. I would visit them in person weekly for updates for 2 years and was given ongoing promises of starting the project "soon". They continued to push back on finishing either because it was busy season or because they couldn't get to it.
I finally pulled my motorcycle out in May, 2016. They had it for almost two years.
They demanded that I paid full price which was an additional few thousands of dollars to get it out of there for "work completed". They also requested half the money be in a cash settlement. They gave me back my motorcycle in individual pieces and parts, unassembled and work incomplete. After doing an inventory on the individual parts returned, I have realized that only 75% of the hardware of the bike has been returned back to me.
They have lost vintage parts on my motorcycle and now it cannot can't be re assembled or restored because those parts don't exist anymore.
I continue to call them to ask for the remaining parts and they do not call me back.
Please help ensure that they don't repeat this unethical behavior to others who are looking to work with their business.
Post back if you want more details in between these.
