Unless the shop is actually a Honda and Kawi dealer, then they need to call a dealer for the prices....So by manufacturer Im sure they mean dealer that is slowing it down....By not getting back to them with the ACTUAL prices right away...
You cant guesstimate the rough cost, you need exact prices....If you under quote its your problem, and you will have to pay the difference. If you over quote they will reject you, and you are black listed from doing any insurance jobs for that company again (statefarm)
Statefarm adjuster had a computer and desk in the back of his van, I hand him the list of parts and prices (that I get from the dealer) as well as the labor cost to install all the parts...He takes that into his van and 20 min later come out with his own print out...Their system has rough prices for parts, and also give a time required to install...You have to be close to their computer systems estimate or they can reject you as a shop to do the work...
The problem is when your a car shop that doesnt have an account and or never bought anything from that dealer, and your calling in with a list of 20-40 different parts. They dont get back to you right away.....However a BIKE shop like mine that has a good relationship with the dealers, and has done a few insurance quotes already, and has also spend a crap load of money at the dealer already...Well we generally get the quotes back faster then some random car collision shop.....
Ive had to deal with this also from the shops perspective, so it does happen.....Suzuki of Brampton would not return my request for prices for over a week. Before I decided to go to another dealer and got them the same day....And I understand why, the quote was over $8000 in parts and it was very obvious we were not going to order the parts...We just needed a quote anyways......Some would say its their job and they should do it right away no matter what, but I kinda understand why they wont just drop everything to quote 40 parts that are never going to be ordered....
And I give part numbers, just imagine a car shop calling with just names of parts....Where they actually have to go through the fiche and find all the part numbers then the prices....ughhh that can take forever!