Claim process with TD/MM | GTAMotorcycle.com

Claim process with TD/MM

T

toothpicker

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I got rear-ended on the highway in my car when the traffic slowed down a little. The driver that hit me insisted that we go through insurance so I called my company and reported it even though there was very little damage.

They sent me the contact information of my adjuster but I just can't seem to get a hold of them. I have called many times (~30) and left 15+ messages. I don't have voice mail so I know they have called back 3 times but I was unable to get the phone at those times. I did specify that I prefer to communicate though email of mail when I opened the claim.

Now they have sent a letter stating if I don't contact them within 30 days they will assume that I am not pursuing the claim. I called back again and left a message with no response.

When I call the general claims line I get a person saying that they are not an adjuster and can't give me any information about my claim. When I ask to get me an adjuster they just transfer me to the mailbox of my adjuster.
Is this a known practice of insurance companies to discourage people from pursuing claims?

I want to be sure that the accident is recorded as not-at-fault for me and want to use the claim since its already open.

I was also wondering if having a claim affects my insurance rate.

Also, I have experience with painting and I was wondering if it would be possible to do the repairs myself and get a check of a reasonable amount?

Thanks
 
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If your vehicle was still in motion when you were rear ended you will be deemed 25% at fault. If you were stopped still then 0% at fault.

I would try sending them an email just so you can cover your butt in case it goes over the 30 days. I would also start escalating it through the chain of commands.
 
Good idea, I sent out an email through their general contact webpage. I couldn't find a claim specific email address. If anyone knows it please let me know.
 
Can't they assign a different adjuster if you can't get a hold of the one presently assigned to you? FYI I'm interested in the outcome of all this, as I have my car, bike, and condo with TD MM atm.
 
I guess it must be pretty hit or miss... I just went through a claim with TD, where a guy U-Turned infront of me. He was found 100% at fault within only about a week. My adjuster was easy to get a hold of. I was able to claim my helmet as well.

I was dealing with Eric.
 
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