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Brampton PowerSports-Service
- Thread starter jcarboni
- Start date
GHarvey
Well-known member
I am glad to hear that your experience went well. Thank you for recognizing Rebecca. She is Brampton PowerSports new Service manager and is doing a fine job. I'm pretty sure she personally trolls these forums but I will deliver the compliment anyways. Once again, I am glad to hear your experience went well and am happy that you gave us the opportunity to earn your business. Hope to see you around the showroom and Safe Riding.
Gryphon
Well-known member
They have a nice shop there (albeit a bit out of the way...)
And Rebecca is Gorgeous!
Nice to hear they do good service too.
Spondo racing
New member
we have heard from her boyfriend and boss , now areal customers experience ,my buddy called about prqblems he was having with his new gxers FI light coming on and was asking questions about EFI and mapping on his bike ,she could not answer 1 question he asked then tried to tell himit was O K ,he took it to another dealer lt turns out the O2 sensor was no good, beware....
Hi,
Unfortunately I do not recall this specific inquiry from anyone, however I am sorry to hear your friend has taken his bike else where for servicing. The 02 sensors have been an issue with some particular years with the gixxers (mainly 2008 and 2009, not sure what year your friend's bike is) but I would like to clarify I would not tell a customer that his bike is ok running with an FI light on. If I can be of assistance in the future I hope you or your friend will bring your bikes in for servicing. Please keep in mind, without looking at the bike we really don't diagnose them over the phone.
Rebecca Ellis
Service Manager
905-450-4531
rebecca.ellis@bramptonpowersports.ca
Green Meenie
Well-known member
Sounds like a reasonable, competent and knowlegable answer Rebecca - well done! (Note: I am not a fan of Brampton Powersports in any shape, manner or form).
My thoughts regarding Brampton PowerSports are mixed:
Called their parts department a few weeks ago to get a price for an OEM chain and sprocket kit. No answer, so I left a voicemail with my name, phone number, and the description and Suzuki part number for what I wanted. No reply after a couple days. Called a second time, left the same message, and still no response a few days later. I ended up ordering aftermarket parts from Blue Streak Racing instead.
Dropped by in person on the weekend to get oil and filter, and the service at the parts counter was fine. A bit slow, but nothing to really complain about.
I haven't used their service department, so can't comment on that aspect. They probably would have ended up with the chain and sprocket work if they'd returned my calls.
Called their parts department a few weeks ago to get a price for an OEM chain and sprocket kit. No answer, so I left a voicemail with my name, phone number, and the description and Suzuki part number for what I wanted. No reply after a couple days. Called a second time, left the same message, and still no response a few days later. I ended up ordering aftermarket parts from Blue Streak Racing instead.
Dropped by in person on the weekend to get oil and filter, and the service at the parts counter was fine. A bit slow, but nothing to really complain about.
I haven't used their service department, so can't comment on that aspect. They probably would have ended up with the chain and sprocket work if they'd returned my calls.
TheNewDude
Well-known member
Well I went there to buy a CBR250. It was a dead night and there was no one else at the dealership except me. It was about 45 minutes before closing time.
The sales guy gives me MSRP for the bike, does all the addons and gives me the price.
I asked if there was anything better he could do....
He's like I can help you out and give you $250 off the MSRP if we make the deal tonight.
I ask, isn't that what Honda's offering to all the customers already on a new CBR250? (Was all over the Honda website)
He says, "Yeah, I'll get you that special Honda discount on this bike."
I then ask him if they have any used 250s. He says he has a 2011 model with 2000 kms on it. I ask him how much for that. He says $5000. I say, isn't that MSRP on a new one? He says, yes, that's what we will sell it for since it's almost new.
I went in there to buy a bike that night and the whole time he made it seem like he was doing me a favour...
Well, I don't like taking "favours" from people. So I ended up buying the bike elsewhere.
Also Brampton Power Sports' "best" price was about $500 more than the "List" price at 2 other dealerships. That's a 10% price hike than competitors.
Now i'm not saying that everyone's experience is going to be the same, but that's the experience I had and thought I would share...
The sales guy gives me MSRP for the bike, does all the addons and gives me the price.
I asked if there was anything better he could do....
He's like I can help you out and give you $250 off the MSRP if we make the deal tonight.
I ask, isn't that what Honda's offering to all the customers already on a new CBR250? (Was all over the Honda website)
He says, "Yeah, I'll get you that special Honda discount on this bike."
I then ask him if they have any used 250s. He says he has a 2011 model with 2000 kms on it. I ask him how much for that. He says $5000. I say, isn't that MSRP on a new one? He says, yes, that's what we will sell it for since it's almost new.
I went in there to buy a bike that night and the whole time he made it seem like he was doing me a favour...
Well, I don't like taking "favours" from people. So I ended up buying the bike elsewhere.
Also Brampton Power Sports' "best" price was about $500 more than the "List" price at 2 other dealerships. That's a 10% price hike than competitors.
Now i'm not saying that everyone's experience is going to be the same, but that's the experience I had and thought I would share...
Argh! Again! Called for parts. No answer. Left VM with name, number, and parts I wanted prices on. No return call ... again. Ended up calling them again the next day. Thankfully someone from parts actually picked up rather than going to VM, otherwise I might never have heard from them. I really want these guys to succeed, because they're local and convenient for me, which is why I keep reaching out to them, but the lack of response is very frustrating, and they're likely to become not my first choice if I continue to experience the complete lack of responsiveness. I don't expect them to pick up the phone if they're busy dealing with customers standing at the desk, but a return call when they have a free moment sure would be appreciated.
VicRR
Banned
This place blows. I was ready to buy a bike there down payment in hand soooo glad i didn't.
First i had to track down a sales person although they where all sitting down at their desks.
The ****** bag sales guy 1st refused to answer a very simple question. Then treats me like an idiot and pulls his outdated sales tactics. Then when negotiating a price he tries to make me feel sorry on how he can't pay for his prosities with a credit card.
F'ing moron who lets him where a Honda shirt? Should be a mcdees not selling bikes.
Stay away not worth the B.S bikes they have there anyways. If you want to pay more buy from them.
First i had to track down a sales person although they where all sitting down at their desks.
The ****** bag sales guy 1st refused to answer a very simple question. Then treats me like an idiot and pulls his outdated sales tactics. Then when negotiating a price he tries to make me feel sorry on how he can't pay for his prosities with a credit card.
F'ing moron who lets him where a Honda shirt? Should be a mcdees not selling bikes.
Stay away not worth the B.S bikes they have there anyways. If you want to pay more buy from them.
First off I would like to apologize on behalf of Brampton Power Sports for the unsatisfactory experience you had. It sends a pang down my spine reading that you were prepared to buy and these issues turned your decision. I see you chose to leave out your specific examples (When you came in, what question you asked, etc...) and the names of the people you dealt with. If you would like to personal message me with more detail on what and when your issue took place I can try my best to remedy the problem. At the very least I am very interested to hear what the public has to say and specifically your full story so I can pass along comments and concerns to help improve future experiences across the board. Thank you again for expressing your concern and I hope to hear from you.
>Safe Riding<
If you're genuinely interested on providing better service, I would suggest you do a quick search here and see what you/your staff did to provoke any negative feedback.
There have been a few threads, I'm sure...
I have been consistently monitoring the forums for over a year and am well aware of every thread that has to do with us because I am genuinely interested in improving service and customer experience. I was just hoping that VicRR could shed some more light on his issue. I encourage you to express your comments and feedback and appreciate the public letting us know how to better ourselves. I understand the forums are sometimes for venting/ranting but if the people with concerns can Personal Message us or E-mail us you will receive a more timely response because unfortunately sometimes we may not see your post right away.
My experiance with ordering parts at BPS hasn't been great (so far) either. I ordered parts in March was told the wait would be two weeks. Two of the three parts came within ten days (good) The last part I was told would be mid to late April (4-6 weeks) out of the US. I was ok with this. By mid May I had not heard anything, so I called parts, being a busy time of year I kept getting voicemail. I left my name & a quick message why I called (three or four times). Not once did anyone call me back. Last week I was determined to get a live person on the phone. I finally got someone to answer, he listened to my story, and agreed my wait was very wrong and would have his manager call me back. Again no call. I was in the area Saturday so I went in the store in person. I explained about my missing piece to a parts counter guy, who was sympathetic and helpfull. My part was showing received in the computer but couldn't be found. This was blamed on a former employee who had been fired. (Disclosing this to a customer, even if true seemed unprofessional) My missing part was reodered from Japan, with an expected wait of two weeks. If this resolves my issue I'll be happy. I'll let you know.
Thanks for the heads up. I will try and keep on top of them to keep on top of this and make sure you get properly updated.
Personally I've had a good experience in the sales dept when I was there to purchase a bike. I shopped around, and when I called and talked to the Sales guy he was very straight up with me and we made a deal on the phone. Finalized the deal on paper a few days later, and they held the bike for me until spring returned and I got back from my trip.
When I tried to go there for a first service, I called and left a few voicemails trying to make an appointment for the service. A lady from service called me back and left a vmail. I called back that same afternoon, left a vmail, and nothing. Called the next day, left vmail....nothing...service was done elsewhere and I was very happy with the service I received at that dealership. I'm sure they were busy at the time as it was early summer but I would've at least wanted to speak with someone.
When I tried to go there for a first service, I called and left a few voicemails trying to make an appointment for the service. A lady from service called me back and left a vmail. I called back that same afternoon, left a vmail, and nothing. Called the next day, left vmail....nothing...service was done elsewhere and I was very happy with the service I received at that dealership. I'm sure they were busy at the time as it was early summer but I would've at least wanted to speak with someone.
Update on my parts: Wednesday I received a message on my phone one of my parts was in (one and a half weeks (good)) Thursday I received a call telling me the same part had arrived (?) but no mention of the rest of the stuff I ordered. Saturday moring I stopped by and found all my parts had arrived (yay!) So after 3 months I am happy again.
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