So a week ago I was trying to resign a contract and get a new cell phone. I had already chosen the phone, already called fido to have all the details for the contract set up. All I had to do was go to a store that deals with Fido and pick the phone up.
I go to the stand alone Best Buy mobile store in Bramlea City Center and am told that i cannot resign the contract because I am not the primary account holder. I explained that I had already called Fido and made sure that I could get the contract set up and they should call to confirm this. The employees refused, ignored what I had to say and kept repeating the same thing. Very frustrated, I walked out of the store.
I then went to the full size Bestbuy (because every other Fido retailer was out of stock for my phone) and had a good experience dealing with one of the employees there. He had me walking out with my phone within 15 minutes.
Today, after realizing my phone was defective and repeatedly turns itself off I went back to exchange my phone for the exact same model. I was dealing with an employee who was still very new and he was processing my exchange until the other employee came and said she needed to call Fido to verify the phone was not used for over 30 minutes of talk time. She refused to make this easy phone call because she had to deal with other customers (understandable) so she told me to come back in 45 minutes so she could handle the customers infront of me. I did this and came back 45 minutes later and she is handling customers that were not infront of me but she was already in the process of handing them so I made it obvious I was back and waited for her to finish with them. After this she continued taking customers that were not ahead of me and I continued to wait at the side for over another hour as she dealt with another customer that was not ahead of me. Finally its my turn and she says since there is nothing obviously wrong with the phone (I explained it turns itself off after about an hour...NOT 15 seconds) she cannot process my return because the phone would be a loss to the company (doesnt make sense as this is a cost of doing business and keeping customers happy). After some explaining and further discussion she told me she doesnt want to deal with my bulshit and told me I was a brat and even went as far as to repeat it several times. I asked her if i could record her saying it and she said she doesnt care so when I whipped my phone out she gave me some BS about how i cant record her. I then explained to her that this is a public space and there is no expectation of privacy so I can record what ever I want. I did not get her on video saying that I am a brat and she doesnt want to deal with my bulshit though....
She was surly and had an attitude issue the whole time (which I have noticed is a pattern with Bestbuy mobile employees). Many other customers had noticed this as well.
Talked to the operations manager and I will be returning tomorrow to talk to the store manager to straighten this out.
Long Story short, I will NEVER be giving BestBuy mobile my business again.
I go to the stand alone Best Buy mobile store in Bramlea City Center and am told that i cannot resign the contract because I am not the primary account holder. I explained that I had already called Fido and made sure that I could get the contract set up and they should call to confirm this. The employees refused, ignored what I had to say and kept repeating the same thing. Very frustrated, I walked out of the store.
I then went to the full size Bestbuy (because every other Fido retailer was out of stock for my phone) and had a good experience dealing with one of the employees there. He had me walking out with my phone within 15 minutes.
Today, after realizing my phone was defective and repeatedly turns itself off I went back to exchange my phone for the exact same model. I was dealing with an employee who was still very new and he was processing my exchange until the other employee came and said she needed to call Fido to verify the phone was not used for over 30 minutes of talk time. She refused to make this easy phone call because she had to deal with other customers (understandable) so she told me to come back in 45 minutes so she could handle the customers infront of me. I did this and came back 45 minutes later and she is handling customers that were not infront of me but she was already in the process of handing them so I made it obvious I was back and waited for her to finish with them. After this she continued taking customers that were not ahead of me and I continued to wait at the side for over another hour as she dealt with another customer that was not ahead of me. Finally its my turn and she says since there is nothing obviously wrong with the phone (I explained it turns itself off after about an hour...NOT 15 seconds) she cannot process my return because the phone would be a loss to the company (doesnt make sense as this is a cost of doing business and keeping customers happy). After some explaining and further discussion she told me she doesnt want to deal with my bulshit and told me I was a brat and even went as far as to repeat it several times. I asked her if i could record her saying it and she said she doesnt care so when I whipped my phone out she gave me some BS about how i cant record her. I then explained to her that this is a public space and there is no expectation of privacy so I can record what ever I want. I did not get her on video saying that I am a brat and she doesnt want to deal with my bulshit though....
She was surly and had an attitude issue the whole time (which I have noticed is a pattern with Bestbuy mobile employees). Many other customers had noticed this as well.
Talked to the operations manager and I will be returning tomorrow to talk to the store manager to straighten this out.
Long Story short, I will NEVER be giving BestBuy mobile my business again.
