Bell Fibe upgrade - Please help me understand

[Dresden]

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I upgraded to Bell Fibe 25 a few months ago from Fibe 16. Decided to get the package including TV, so they came in and swapped our "old" modem for a fancy new one.

Now, as I understand it, Fibe 25 is supposed to be considerably faster. However, the wireless connection is INCREDIBLY slow. I have voiced my concern a couple of times to Bell, but nothing seems to get done.

It is faster when I plug in the wire, but I need the connection to be wireless. It can't possibly be my Laptop as I get a much faster connection when I take it to other peoples houses. Heck, it's even faster at starbucks!


Can someone please help me understand what I am doing wrong?
As far as I know I cannot get my old modem back, but this is painfully slow. I can't even watch youtube video's in peace, even after I have disabled DASH, so the whole video buffers.

 

[Domon]

Usually the new modems they give out have a built-in router; that router is usually ****. See if they have settings for the router that can give you the speeds your looking for. If not see if you can turn off the router part of the device and get your own router. if you have an old on try that or borrow a buddy's to test it out before you buy a router usually non-refundable, just in case its not the router.

p.s. Those numbers look switched, to my knowledge ifs its fibe 25 should be 25mb download and whatever(1mb) upload. I dont know why you need 10mbps upload unless your running your own server and people constantly downloading from you or your uploading to YouTube and other sites a lot and I mean a lot. otherwise 10mbps is why to high and your download is way to low.

 

[Dresden]

Thanks for the reply. I will check on that.

I just did the download speed test again, results are even worse.

 

[ViperZ]

Like Domon said, you need to set your modem/router thing into a 'bridge' mode if I remember correctly and connect your own wireless router to it. That's what I did to my Rogers/TekSavvy cable modem. I get my 25/1 over wireless using cisco wireless router:

Here is what I found googling:
https://www.google.ca/#q=set+bell+modem+to+bridge+mode

 

[Paul1000RR]

Something is whacked on your end there Dresden....

ViperZ how much you pay for your internet and which one is it?

Im thinking about switching to teksavvy since currently im with rogers and pay around 63 after tax/modem and only get 60gb and 10mbps/.5mbps average. So much for their claimed 25/2

 

[Ninja10]

Something is whacked on your end there Dresden....

ViperZ how much you pay for your internet and which one is it?

Im thinking about switching to teksavvy since currently im with rogers and pay around 63 after tax/modem and only get 60gb and 10mbps/.5mbps average. So much for their claimed 25/2

ouch thats really ****. I'm with rogers paying $58 after taxes and i just did a speed test and im at 28 down and 2.5 up and have unlimited gigs. Go yell at them and complain to reduce your price and boost your monthly gigs...i was at 180 before the unlimited and was passing it every month and just got fed up

 

[Paul1000RR]

ouch thats really ****. I'm with rogers paying $58 after taxes and i just did a speed test and im at 28 down and 2.5 up and have unlimited gigs. Go yell at them and complain to reduce your price and boost your monthly gigs...i was at 180 before the unlimited and was passing it every month and just got fed up

Its pointless with these people. I have run out of energy to argue with them, instead just want to call and tell them to go **** themselves.

Im supposed to have the "express" which is 25/2 and 80gb limit. Until a couple months ago for some reason i had 40gb, called and complained and they moved it up to 60, while im still paying for 80 :lmao:

 

[N3WMAN]

The wireless on the Bell Fibe modem/routers is ****. Unfortunately, you cannot put them in bridge mode anymore. They've locked every useful feature out on the firmware of them now, so you can't do **** all to tweak them.

You can still hook a wireless router to it. It will give you a double NAT error, but it will work fine.

 

[Zoodles95]

Interesting thread...

There is Bell FIOS available where I am and the idea of having 1080p broadcasts is appealing. However, we own our Expressvu HD PVR outright already and my Bell internet is presently working great and the WiFi coming from my Sympatico modem is super zippy. I would rather stay status quo for now than have to work through bugs.

 

[daught]

This might be outdated info from my com tech days, but those bell modem/routers can be put in bridge mode. It's veerry obscure and it took lots of escalations to get it done. I forgot the procedure. Most bell tech support had no clue what I needed.

 

[mastahjay69]

Do a speed test while standing next to the modem. Then do another one where you most often use the computer. Then report back, please.

 

[Aslan]

The wireless on the Bell Fibe modem/routers is ****. Unfortunately, you cannot put them in bridge mode anymore. They've locked every useful feature out on the firmware of them now, so you can't do **** all to tweak them.

You can still hook a wireless router to it. It will give you a double NAT error, but it will work fine.

Partially correct.

The current Fibe Modems have locked down most useful features but they are are already in bridge mode, that is, they will allow a PPPoE login from the lan just fine so you can put your own router with the Bell login and turn off the wireless and it's just a bridge, this may or not break the TV functions (because you have to break the routers login setting.) Better yet just turn of the wireless and put a good wireless router in Bridge mode behind it. What annoys me most is that you can't see the current sync rate, only if it has locked on VDSL or ADSL (It should be VDSL.)

Quickest fix is probably to change the wireless channel on the Bell router, I don't know know if that can actually be done though as all I'm ever doing is disabling it.

 

[Gnu]

The wireless on the Bell Fibe modem/routers is ****. Unfortunately, you cannot put them in bridge mode anymore. They've locked every useful feature out on the firmware of them now, so you can't do **** all to tweak them.

You can still hook a wireless router to it. It will give you a double NAT error, but it will work fine.

I have the same unit, and everything I run off if it is wireless and have really good results. It looks like there is an issue with his router.

 

[JoeRider]

The wireless on the Bell Fibe modem/routers is ****. Unfortunately, you cannot put them in bridge mode anymore. They've locked every useful feature out on the firmware of them now, so you can't do **** all to tweak them.

You can still hook a wireless router to it. It will give you a double NAT error, but it will work fine.

Partially correct.

The current Fibe Modems have locked down most useful features but they are are already in bridge mode, that is, they will allow a PPPoE login from the lan just fine so you can put your own router with the Bell login and turn off the wireless and it's just a bridge, this may or not break the TV functions (because you have to break the routers login setting.) Better yet just turn of the wireless and put a good wireless router in Bridge mode behind it. What annoys me most is that you can't see the current sync rate, only if it has locked on VDSL or ADSL (It should be VDSL.)

Quickest fix is probably to change the wireless channel on the Bell router, I don't know know if that can actually be done though as all I'm ever doing is disabling it.

I just switched from cable on Acanac to DSL on Velcom and successfully put the modem (sagemcom f@st 2864) in bridge mode. With the firmware that came with modem, it only allows telnet access for about 10 seconds, so copy and paste all the commands and then manually reboot.

Before I switched to bridge mode i confirmed the device was working properly via the *wired* connection (25/9).

http://www.dslreports.com/forum/r28203965-DSL-Sagemcom-F-ST-2864-bridge-mode-guide

EDIT: As per the link above, the Bell Fibe TV will not work in bridge mode (DHCP gets disabled on the modem). You're best to configure the modem as it came, disable the wifi and use another router for wifi...

 

[DaveOke]

I'm not a huge fan of bell... couldn't give a crap for providing decent service for those of us who live in the country. Find a local fiber provider. I pay $49/month. Unlimited 30/3. I have to provide my own wireless trunk though to one of their CPEs though...

 

[N3WMAN]

Partially correct.

The current Fibe Modems have locked down most useful features but they are are already in bridge mode, that is, they will allow a PPPoE login from the lan just fine so you can put your own router with the Bell login and turn off the wireless and it's just a bridge, this may or not break the TV functions (because you have to break the routers login setting.) Better yet just turn of the wireless and put a good wireless router in Bridge mode behind it. What annoys me most is that you can't see the current sync rate, only if it has locked on VDSL or ADSL (It should be VDSL.)

Quickest fix is probably to change the wireless channel on the Bell router, I don't know know if that can actually be done though as all I'm ever doing is disabling it.

I have configured them using the PPPoE pass-thru before and found it to be unreliable. Same with assigning static IP and putting the secondary router in DMZ, still ran into reliability issues.

In my experience the new Bells just don't like to be ****ed with.

 

[Aslan]

I have configured them using the PPPoE pass-thru before and found it to be unreliable. Same with assigning static IP and putting the secondary router in DMZ, still ran into reliability issues.

In my experience the new Bells just don't like to be ****ed with.

Interesting, they must treat reseller/business accounts differently. I've done at least a dozen that way without issue. Amusingly, if you route (real-world) static IPs at them they blindly NAT to the WAN ip. Stupid stupid stupid. I hope they don't make it worse in the future, they already waste enough of my time sending multiple techs to mess up every install in multiple ways.

And now, in Bell style: "Thank you very much for that information sir, and now may I please know your postal code?"

 

[ViperZ]

ViperZ how much you pay for your internet and which one is it?

I have TekSavvy "upgraded" 28/1 plan, which they don't have anymore, $53 after taxes with 300GB limit. My parents just signed up for their 25/2 plan (300gb limited, unlimited 2am-8am) for $40+tax, so it's cheaper than mine , and I can't really switch to that plan as they charge for 'downgrading', but don't charge for upgrading your plans. Their neighbor just switched to TekSavvy DSL, "up to 25/10" for $40+tax, same 300gb, unlimited 2-8am.

 

[Craneopbru]

If you are getting proper speeds while you are connected to the modem with an ethernet cable, the other thing you could do is get a router that'll take dd-wrt on it and set it up as a wireless AP, that'll save you the headaches of having one router behind another.

 

[hpvchewy]

The wireless on the Bell Fibe modem/routers is ****. Unfortunately, you cannot put them in bridge mode anymore. They've locked every useful feature out on the firmware of them now, so you can't do **** all to tweak them.

You can still hook a wireless router to it. It will give you a double NAT error, but it will work fine.

Wrong. Disable DHCP in the new router, plug the cable from the bell modem into one of the LAN ports, not the WAN port. DONE! Instantly WAY faster and WAY stronger wireless signal (with no double nat or funny stuff)!

Can someone please help me understand what I am doing wrong?

Get a new fast router, connect it and set it up exactly like explained above (let me know if you need more help).

Fastest router on earth, even makes the new AC routers look silly: http://www.canadacomputers.com/product_info.php?cPath=27_1046_1047&item_id=044938

If possible do a "survey" and check what channel the bell modem is on (usually channel 6 I've found), if so set your router to channel 1 or 11 (if modem is on 1, use 11, if on 11, use 1). Helps to check the strongest signals from your neighbours as well, use the farthest away open channel (post some captures of the Asus wireless survey screen from the link above if you get it, and I'll help you pick the cleanest channel to use).

^^ over wireless with that linked router!!!!!!!

Good luck!

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