Any Dalton Timmins customers tried to get them on the phone lately?
- Thread starter KWDRZ
- Start date
Just send them an email. Most of the time it has to be in writing anyways.
Fair point. I have a boomer tendency to want to speak over the phone usually. And just get a confirmation sent to my email.
Same experience late last summer trying to convert my policy over to a new bike. Called Friday around 2:30pm, yes it was Friday but not an unreasonable time buffer. Kept on hold WELL over an hour, summarily disconnected, tried calling back... "We're sorry our offices are closed until Monday morning"
This was after already getting their systems populated with the information, and I was only calling (at their instruction) to confirm the purchase and get it switched. Will be looking at new providers come spring renewal. Shameful customer service.
This was after already getting their systems populated with the information, and I was only calling (at their instruction) to confirm the purchase and get it switched. Will be looking at new providers come spring renewal. Shameful customer service.
JFD
Well-known member
stop paying - i'm sure they'll start calling you.
Heh, I remember doing that back in the day for my rogers cellphone. After not paying a month or two, when you used their service line, it'd automatically transfer you to an agent and you could circumvent the line to complain about everything else they were doing that was ****.
Heh, I remember doing that back in the day for my rogers cellphone. After not paying a month or two, when you used their service line, it'd automatically transfer you to an agent and you could circumvent the line to complain about everything else they were doing that was ****.
Aens
Well-known member
FYI: They are NFP now. There was someone posting an ad in the insurance forum about it a little while back. Maybe @NFP Moto will get them to arrange a callback. The thread was Riders Wanted - NFP Moto. It was pretty crummy how they'd advertise, even put their name on one of the motorcycle shows but won't on this forum like the rest of the insurance posters do.
JFD
Well-known member
Yeah i realize that - it was more in jest on how companies will always make time for you when you owe them money.
Shame. A month into covid this complaint wouldn't have been fair. However a year later and customer service being one of the easiest things to move to WFH?
Trials
Well-known member
So you say you are raking in the money hand over fist and can't take it in fast enough.
I can picture that, how come they were not prepared for it
i was 25 in line went on callback. they called back, went to a voicemail... press 9 to speak to a rep.
pressed 9, lady asks me why i am calling. change address and quotes, put me back in the line at 26...
good thing i was on a drive back from sudbury and had time to kill. but god that music is awful
Good and all but I work during the call hours and was calling on my hour lunch. Can't take a call back in the middle of work. It is what it is. Was surprised at the traffic is all. Must be a big operation.
Get the Tuono! Do eet!
bigpoppa
Well-known member
How big is the difference between the 1000 vs 1100 V4 in terms of real world butt-dyno?
